Therapy Coordinator - Batavia, NY

Lympha Press•Batavia, NY

13m•Onsite

About The Position

The Advanced Lympha Press Therapy Coordinator performs in-home device deliveries, trials, and patient education within a designated geographic territory. Focusing on building strong patient relationships, this role ensures a positive customer experience while utilizing company communication and documentation technology professionally and efficiently. The Coordinator works closely with internal teams to support patient access, proper device use, and overall satisfaction. This is a part-time, field-based role.

Requirements

High School Diploma or GED required; minimum six (6) months of related healthcare experience; professional certification or license preferred but not required
Strong written and verbal communication skills
Effective organizational, time management, and multitasking abilities
Knowledge of technology including scheduling, travel, and documentation applications
Self-motivated, self-disciplined, and able to work independently while meeting role expectations
Flexibility to travel to patient homes or healthcare settings for appointments
Ability to quickly learn and effectively use company-specific software and handheld technology tools

Nice To Haves

Previous medical device industry experience a plus

Responsibilities

Complete Medicare Advantage trials, explaining the benefits of advanced model pumps, trialing both 51 and 52 devices, and reviewing out-of-pocket differences
Schedule and perform product demonstrations, including taking patient measurements and providing instructions for proper use of Lympha Press compression devices
Ensure patients are properly sized for correct device fit and comfort
Educate patients on all aspects of compression therapy devices, including garment application, prescribed protocols, and initiating therapy sessions
Clearly communicate patient rental agreements and financial responsibility, as well as verbal instructions to patients and caregivers based on individual needs
Manage and respond professionally to patient questions and concerns regarding devices or required documentation
Confirm scheduled appointments in advance, provide expectations for in-home visits, and organize equipment and supplies for effective patient education
Collaborate with internal operations teams on order completion and documentation
Identify, escalate, and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible
Utilize company translation resources or partners to eliminate language barriers when applicable
Perform all duties in compliance with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements
Travel extensively within assigned territory to service patients and conduct in-home visits
Work professionally and collaboratively with other company employees, managers, and departments
Perform all job functions in alignment with the Company Mission, Vision, and Goal Statements