Therapeutic Mentor Program Manager

Justice Resource Institute • Gloucester, MA

57d • $70,000 - $85,000

About The Position

Are you the Therapeutic Mentor Program Manager we’ve been searching for? In this
role, you'll have the opportunity to share your passion for helping others while
leading dynamic teams who bring an energetic and positive attitude to their work
with youth.

JRI’s Children’s Friend and Family Services division is committed to assisting
families and their children who are experiencing substantial behavioral,
emotional, and mental health challenges. Our mission is to ensure they can
access the vital services necessary to flourish at home, in school, and within
their communities.

Requirements

• Must be at least 21 years of age.
• Master’s degree in Social Work, Education, Psychology, or Counseling (accredited institution).
• Clinical licensure (LMHC, LICSW, LMFT).
• Minimum five years’ experience with the target population, including three years in a management role.
• Knowledge of the needs of the population served and of appropriate interventions.
• Skilled at engagement and committed to partnering with parents, families, and youth.
• Strong communication and leadership skills; able to work collaboratively across organizational levels.
• Basic computer proficiency, including internet navigation and Microsoft Office.
• Ability to work independently or within a team setting to provide leadership, support, and group facilitation.
• Ability to travel and work a flexible schedule, including on‑call support during crises.
• Must have a valid driver’s license.
• Background and driving record checks required.

Responsibilities

• Ensure high‑quality services to children and youth with emotional, behavioral, and learning challenges, supporting families in stabilizing youth in home and community environments.
• Support staff in working with families to improve problem‑solving, limit setting, communication, risk management/safety planning, and effective patterns of interaction.
• Oversee the work of Therapeutic Mentors, including supervising weekly staff meetings and providing weekly supervision, training, coaching, and ongoing support.
• Oversee staff progress notes, safety planning tools, and all documentation required by program performance specifications.
• Monitor staff productivity using the appropriate tracking tools.
• Lead weekly supervision groups for the Therapeutic Mentoring program and attend Care Plan Team or other system meetings as needed.
• Provide consultation on challenging or complex client issues.
• Act as a liaison with collateral agencies, maintaining relationships that support children and family growth; act as an advocate and support parents in self‑advocacy.
• Maintain relationships with local service providers, including ESP/Mobile Crisis Intervention, to ensure coordinated care.
• Communicate with clients and providers when necessary to address staff performance concerns or program‑level issues.
• Maintain charting and documentation standards consistent with HIPAA, MCE requirements, and organizational procedures; assist in training and monitoring staff compliance.
• Meet weekly with the Director of Community-Based Services for supervision.
• Provide clinical training, supervision, and support to CBHI Supervisors and assigned staff.
• Meet with supervisees to develop and implement annual performance goals.
• Assist with billing, data reporting, and MABHA reporting as needed.
• Complete other reasonable tasks as requested by leadership.

Benefits

• We offer a $2,000 bilingual bonus to new hires who speak a second language fluently, other than English, and will use it to serve our clients!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities! You will have access to free CEUs and training opportunities focused on evidence-based practices!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager