Theme Park Duty Manager

The Walt Disney Company•Anaheim, CA

12h•$87,100 - $116,800•Onsite

About The Position

The Theme Park Duty Manager is accountable for the daily Guest and Cast Member experience delivered by the overall operation and is charged with protecting the heritage and traditions of the property. The Theme Park Duty Manager is expected to monitor the "pulse" of the operating day and has authority to make on-the spot decisions to support the business. In the event of an incident, the Theme Park Duty Manager assumes the overall role of scene leader, becoming the critical link between internal and external partners in coordinating incident response and recovery on behalf of senior leadership. During normal operation, the Theme Park Duty Manager is expected to provide overall cross-functional leadership influence via feedback, mentoring, and collaborative input.

Requirements

Minimum 5 Years operations leadership experience.
High level of interest in and experience with Disney Theme Parks and Resorts.
Proven strength in partnering and teamwork.
Able to convey information clearly and concisely, and in complex situations.
Experienced in Guest-facing operations and skilled at Guest service recovery.
Strong networking skills and ability to collaborate at multiple levels.
Self-motivated and able to find creative solutions to challenges.
Proven success leading a diverse Cast, including experience with recognizing and correcting performance in union and non-union environments.
People-oriented team player with desire to find positive paths to success for people and processes.
A self-developer with ongoing desire to learn and grow as an operational leader.
Bachelor's degree related to business, hospitality operations, organizational leadership, or equivalent work experience.

Responsibilities

Provides On Stage Duty Manager coverage, regularly working a variety of times of day on a pre determined coverage schedule which includes early mornings and late nights, in all weather conditions, with variable days off.
Acts as single point of contact and point of integration for daily operations, including facilitating park-wide communication to groups, understanding, and communicating park-wide conditions for senior leaders, and in response to emergency and critical incidents.
Fosters an environment supporting the delivery of the Five Keys and models the Disney Leader Basics.
Serves as a leader and teacher of excellence in safety, courtesy, show, efficiency, and inclusion.
Communicates a compelling vision that inspires exceptional Guest and Cast service, translating, and integrating that vision into operational processes.
Demonstrates behaviors and actions that contribute to an exceptional Guest and Cast experience, driving innovation and optimization.
Serves as a change agent to integrate processes, remove barriers and align performance goals.
Granted level of authority to make decisions for immediate area operational needs, that may be outside the scope of normal day-to-day operations, chiefly in the absence of senior leadership.
Acts as coordinated incident commander representing senior leadership, and champions overall operational emergency preparedness.
Demonstrates an understanding of which situations and incidents may be sensitive from a media or public relations standpoint, including an understanding of broader impacts of day-to-day decisions.
Serves as a caretaker of the Disney brand.
Completes reporting and documentation necessary to protect the Company's assets and interests.
Represents Operations in interactions with senior leaders, project partners, and leaders from other lines of business.
Provides support to operational leaders requesting input on day-of decisions regarding Cast performance issues.
Understands how to leverage the history and heritage of the Disneyland Resort to drive innovative business solutions.