TheftFire Spec
About The Position
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! An in-person interview may be required during the hiring process. Under general supervision, investigates, evaluates, and settles auto theft claims based upon theft-related damage of recovered vehicles and current value of un-recovered vehicles. Claims are typically resolved within a 30-day period because of the volatile nature of auto theft. Investigate total theft claims by obtaining relevant loss information such as statements, police reports, and driving records as well as researching history of vehicle, past losses, lien holders, etc. Coordinate retrieval of recovered vehicles with tow yards, repair shops, and/or appropriate authorities. Set up inspection or property evaluation with appraisal department for reimbursement/repair of damage; coordinate disposition of total loss vehicles with salvage department. At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.
Requirements
- High School Diploma or GED.
- Customer service experience required.
- You will be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire.
Nice To Haves
- Associate degree.
- 6-12 months of related experience.
- Experience with handling high call volume in a professional call center.
Responsibilities
- Negotiate settlement and secure appropriate documents; issue drafts for adjusted claims as necessary.
- Close files according to Company procedures.
- Evaluate claim for subrogation potential and screen for possible coverage problems, fraudulent claims or questionable activity and recommend transfer of file to appropriate department for further investigation.
- Notify appropriate agencies/departments of theft information such as, N.I.C.B., agents, attorneys, and underwriting.
- Maintain diary of claims pending and update file information; continually review and monitor progress and expense of claims pending.
- Includes completion of the formal claims training program, which may require overnight travel for at least 1 week.
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
