Theft Recovery Agent

Hertz • Oklahoma City, OK

114d • $16

About The Position

The Theft Recovery Agent is responsible for ensuring theft packages are processed accurately and rental agreements are closed in a timely manner.

Requirements

• Experience in customer service or call center environment
• Moderate efficiency in MS Office, including Excel, Word, and Outlook
• Ability to learn and achieve proficiency in new software applications
• Excellent verbal and written communication skills
• Ability to work independently
• Strong customer service skills with the ability to de-escalate sensitive situations
• Strong organization and analytical skills

Nice To Haves

• Bilingual is a plus

Responsibilities

• Review and resolve overdue rental files in a timely manner within established guidelines.
• Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research.
• Confirm stolen status with local authorities and review all applicable systems to create a theft package and generate demand letter when applicable.
• Ensure vehicles are placed in the proper hold code.
• Review pending theft packages and partner with Corporate Security when appropriate.
• Support multiple email inboxes and ensure responses are sent in a timely manner.
• Assign vehicles to vendors, as appropriate.
• Other responsibilities and projects as assigned.

Benefits

• Expected starting rate of $16.50 an hour
• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts – Theme Park Tickets, Gym Discounts & more

What This Job Offers

• Number of Employees: 5,001-10,000 employees