Theatre Usher for The Producers at the Garrick Theatre

Nimax Theatres•London, CA

9d•$13•Onsite

About The Position

The Front of House Assistant is fundamental to the smooth operation of our theatres and bars, ensuring all customers have an enjoyable experience and are inspired to return. Successful candidates will be trained to serve customers in the bars, the auditorium, and other public areas. This role mainly involves evening and weekend shifts, with each shift lasting at least 3 hours and 45 minutes.

Requirements

Confident delivery of excellent face-to-face service to a variety of customers
Engaging, well-presented and welcoming
Works calmly under pressure
A willingness to work evenings and weekends

Nice To Haves

Experience of hospitality work
Experience following health & safety procedures
Previous experience using till systems
Experience of cleaning and sanitising
Experience working with customers who have various accessibility requirements
Previous manual handling training and experience

Responsibilities

Participate in all required safety and security training, including regular drills.
Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy, and any relevant method statements, risk assessments and policies.
Retain strong knowledge of the theatre’s General Emergency Procedures, including evacuation and invacuation plans, and attend regular training and drills for emergency procedures.
Assist audience members or other building users who have become unwell or are injured, utilising trained first aiders where required.
Conduct safety and security checks as instructed, ensuring any relevant paperwork is completed accurately.
Provide suitable assistance, where requested, to audience members with accessibility requirements, including operation of any relevant access equipment (following suitable training).
Provide an excellent customer experience for every audience member, in line with the Nimax Theatres experience standards.
Ensure the theatre remains clean, hygienic, and is always immaculately presented.
Maintain up-to-date knowledge of the theatre and retail operations, and the current production in order to effectively answer any queries from audience members.
Proactively direct audience members to key locations including the auditorium, bars, and toilets. Make announcements and provide information and updates as requested.
Proactively identify and help audience members who require assistance. Resolve minor issues and complaints, ensuring that more serious matters are escalated to supervisors or management.
Conduct accurate and thorough ticket checks. Help audience members to locate their seats.
Re-seat patrons to alternative seats as directed by the theatre Box Office and Theatre Management.
Seat audience members who arrive late discreetly, and in line with the guidelines of the current production.
Work with the theatre Box Office to resolve seating issues and ensure a suitable resolve for all audience members affected.
Monitor the auditorium throughout the performance to ensure audience members remain safe, that the current production’s filming and photography policy is adhered to, and that any disruptions are kept to a minimum.
Assist any audience members needing to leave and re-enter the auditorium during the performance, ensuring their safety, and minimising disruption.
Maintain high standards of cleanliness and presentation by performing a thorough clean-up of Front Of House areas at the end of each performance, and reporting any substantial issues to the theatre’s cleaning contractor.
Assist Theatre Management with any functions, events, VIP visitors etc. when necessary.
Proactively sell drinks, confectionery, programmes, ice cream and merchandise to audience members, to enhance their visit experience.
Prepare drinks to a consistently high standard, in line with specification given.
Ensure sales areas are well-stocked, merchandised, and presentable at all times.
Make audience members aware of any current promotions, and upsell where appropriate, actively participating in company-wide and theatre incentives.
Ensure all sales are accurately processed through the relevant EPOS system (till, card machine).
Maintain strong knowledge of full product range, including varieties and allergen information.
Participate in all stock control processes, including stock rotation, regular stock counts, deliveries, and transfers.
Ensure that the Company complies with the Weights And Measures Act, licensing, and trading standards laws, including accurate completion of ‘Authorisation to sell alcohol’ paperwork upon employment (if aged 18+).
Thorough enforcement of the Company’s ‘Challenge 21’ policy when selling age-restricted items.
Assist in the ongoing training of new staff members, as requested by Theatre Management.
Carry out any other duties as reasonably requested by Theatre Management.
Comply with the Company’s dress code.
Actively work to reduce waste through environmentally-conscious working practices.
Adhere to all Company policies and procedures outlined in the Staff Handbook and contract of employment.