Theatre General Manager
About The Position
Step into the spotlight as the next General Manager at Marcus Theatres’ Chicago Heights Cinema, where you’ll play a key role in bringing the magic of the movies to life. The General Manager leads all aspects of theatre operations, overseeing associates and driving results across revenue performance, sales and marketing, cost control, quality standards, staffing, associate development, and guest satisfaction. If you’re a passionate, hands‑on leader ready to make a meaningful impact and join a team that’s redefining the movie‑going experience, this is where your talent can truly shine. Chicago Heights Cinema features 14 screens including two SuperScreens, Dreamloungers, Zaffiro’s Express. At Marcus Theatres, we’re not just offering a job, we’re offering a backstage pass to something bigger. With more than 90 years of movie‑making tradition, we continue to redefine entertainment through immersive technology, unforgettable guest experiences, and a passionate team that brings every show to life. Whether you’re a hospitality champion or simply someone who thrives in a high‑energy environment, this is where passion meets purpose.
Requirements
- 2+ years of overall theatre operations experience, including prior related management experience across all operational areas.
- Strong interpersonal, verbal, and written communication skills with the ability to identify and solve problems effectively while representing the company professionally.
- Willingness and motivation to learn new skills, tasks, and technology to meet evolving industry demands.
- Proficiency with Microsoft Word, Excel, Access, email, web‑based tools, office equipment, and completion of required field and classroom training programs.
- Flexibility to work varied shifts (days, nights, weekends, holidays), ability to obtain ServSafe Certification, and extensive knowledge of food preparation and storage standards.
Nice To Haves
- BA/BS degree or an equivalent combination of education and experience preferred.
Responsibilities
- Manages revenue, payroll, expenses, inventory, and profit margins within budget; implements corrective actions and contingency plans, explains all variances, and controls costs to improve profitability.
- Develops revenue strategies to maximize performance and market share through competitor and market analysis while delivering a high‑quality movie‑going experience aligned with company standards.
- Collaborates with the District Director on major repairs, capital replacements, and capital improvement proposals; prepares the annual capital expenditure report, secures approvals for non‑routine expenses, and justifies budget variances.
- Ensures all purchasing and inventory levels align with budgeted or adjusted parameters to meet business demands.
- Monitors industry trends and competitor activity; promotes company‑sponsored guest and associate recognition programs and drives Marcus Theatres brand awareness.
- Maintains required quality assurance standards, including guest feedback, audits, inspections, safety, security, OSHA compliance, liability reporting, and adherence to all federal and state regulations.
- Oversees maintenance and concession operations; ensures all theatre areas meet quality, service, cleanliness, safety, security, and maintenance standards; conducts property evaluations and ensures corrective actions for deficiencies.
- Recruits, trains, develops, and retains associates; manages scheduling and payroll within budget; conducts performance reviews, coaching, discipline, and terminations; communicates operational or personnel issues promptly.
- Administers HR, payroll, scheduling, accounting, reporting, film booking communication, accounts payable, cash controls, inventory, and ordering in compliance with company procedures and systems.
- Performs duties of any theatre position as needed.
Benefits
- Free Movies
- Ability to grow your career and transfer from one location to another
- Discounts at Marcus Hotels & Resorts locations rooms, restaurants, cafes, lounges, golfing, skiing, and spa
- Referral bonus for family and friends
- Early wage access
- Paid time off
- Medical, dental, and vision insurance, company-paid life insurance, an employee assistance program and 401k with employer match
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
