Theatre Associate

City of High Point • High Point, NC

7d • $15 - $57 • Onsite

About The Position

The Theatre Associate plays a vital role in ensuring the smooth operation of front-of-house activities within the theatre. This position involves box office ticket sales, providing excellent customer service, and supporting the overall audience experience during performances and events.

Requirements

• Valid North Carolina Driver’s License
• High School Diploma or GED equivalent
• Previous experience in a customer-facing role
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Intermediate computer skills, including familiarity with Microsoft Office software and point of sale systems
• Excellent interpersonal and communication skills, with a strong customer service orientation.
• Strong organizational skills and attention to detail.

Nice To Haves

• Prior experience in a theater or entertainment setting

Responsibilities

• Box Office Operations: Process ticket sales in-person, over the phone, and online, ensuring accurate transaction handling.
• Manage cash and credit card transactions.
• Assist patrons with ticket inquiries, including purchases, exchanges, and refunds, while resolving any issues efficiently.
• Maintains theatre's customer database and mailing list
• Customer Service: Greet and assist event attendees as they arrive, ensuring a welcoming atmosphere.
• Provide information about current and upcoming performances, seating arrangements, and theatre policies.
• Address customer concerns promptly and professionally, ensuring a positive experience for all guests.
• Event Support/Facility Maintenance Assist in maintaining the cleanliness and organization of the lobby, box office, restrooms, and other public areas.
• Report maintenance or safety issues to the appropriate personnel to ensure a safe environment for patrons and staff.
• Team Collaboration: Work closely with ushers, volunteers, and theatre staff to ensure efficient front-of-house operations.
• Participate in pre-show briefings and post-show debriefings, contributing to team communication and improvement efforts.
• Additional Duties: Assist with promotional activities and initiatives to enhance audience engagement and ticket sales.
• Stay informed about theatre programming, policies, and emergency procedures.
• Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 401K and 457B Retirement Plans
• PTO earned within first year
• 12 Paid Holidays per year
• Tuition Reimbursement Plan
• Competitive medical, dental, and vision plans effective day one

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED