Theater Supervisor

Chihuly Garden & Glass•Seattle, WA

7d•$25 - $25

About The Position

The Theater Supervisor is an integral leadership role supporting the daily operations of the IMAX theater experience. Acting as the secondary operational layer, this role ensures seamless show execution, consistent guest experience delivery, and strong communication across various elements of the guest journey. The Supervisor serves as the liaison for IMAX at the Center between local attractions partners in the absence of the Theater Manager and leads the operational rhythm of the day through stand-ups, post rotations, staff support, and proactive crowd-flow management. Working opposite shifts of the Theater Manager, the Supervisor ensures continuity through clear, timely, and collaborative communication for people, processes, and technology. Every role is designed to “flex” strengthening the overall culture and organization’s ability to adapt and thrive. Flex Team Members and Leadership will be trained to assist any member of the team.

Requirements

Demonstrated leadership experience in a guest-facing, high-volume environment
1–3 years of supervisory or shift lead experience in operations, hospitality, or attractions
Excellent communication, coaching, and team-building skills
Ability to manage shifting priorities in fast-paced, multi-zone operations
Ability to support guest flow, capacity management, and timed-entry experiences
Experience supporting daily operations across concessions, retail, and guest engagement areas
Comfort learning and operating POS, projection, AV, and access control systems
Ability to execute and uphold safety protocols and emergency response procedures
Strong decision-making and conflict resolution skills in real-time guest scenarios
Ability to collaborate with cross-functional partners (Operations, Facilities, Security, IT, Marketing)
Ability to work mornings, evenings, weekends, and holidays
Ability to stand, walk, climb stairs, and lift up to 35 lbs. for extended periods
Food Handler’s Permit
WA State Tips Training Certification

Nice To Haves

Experience in theaters, cinemas, attractions, or cultural venues
Prior shift lead or supervisory experience in high-volume environments
Familiarity with projection, AV systems, or theater technology
Experience supporting concessions or multi-concept food service operations
Basic understanding of guest flow strategies and operational efficiency
Familiarity with timed ticketing or attraction-based environments
Exposure to facility operations or back-of-house coordination
Experience in high-profile, tourism-driven, or destination venues

Responsibilities

Ensure daily theater readiness, smooth operations, partner coordination, and adherence to standards.
Act as the operational “point of contact” in the absence of the Theater Manager, maintaining campus partner relationships and supporting multi-venue alignment.
Lead all aspects of daily theater operations, including the IMAX cinema, lounge, queueing areas, concessions & arcade zones, and adjacent public spaces.
Monitor real-time crowd flow and adjust queueing, rotations, or operational pacing as needed.
Identify all operating systems and equipment—from Access Control to Theater Projection—developing subject matter expertise (SME) to ensure operational continuity and a seamless guest experience.
Support the Theater Manager in executing all SOPs, operational readiness, safety requirements, and venue presentation standards.
Foster Transform Moments and company Values by ensuring warm hospitality, knowledgeable staff, and a clean, welcoming environment.
Lead daily stand-up meetings (pre-shift and mid-shift) to align priorities, reinforce standards, and communicate real-time operational updates.
Coordinate and adjust post rotation schedules for Flex Service and Flex Sales teams based on attendance patterns, resource needs, and guest flow.
Cover team breaks, track compliance requirements, and ensure accuracy in timekeeping systems.
Assist with interviewing, onboarding and ongoing training of team members
Own the team member engagement experience, with the support of the Theater Manager, while providing coaching and professional development support.
Maintain strong communication loops with the Theater Manager, ensuring smooth transitions between opposite shifts.
Flex Team Members and Leadership will be trained to assist any member of the team and be able to perform all roles.
Support high-quality film/audio, equipment maintenance & replacement, and coordinate with technical teams for reliability on uptime.
Escalate technical issues as needed to IMAX, IT, or senior leadership while ensuring minimal show disruption.
Manage concessions quality, speed of service, compliance, inventory, and guest service integration.
Ensure guest and staff safety, emergency readiness, and efficient crowd flow.
Assist with schedule updates, shift coverage needs, and staffing allocations based on real-time guest demand.
Track and ensure compliance with break requirements, shift documentation, and training completions.
Review and verify completion of all opening, mid-shift, and closing check lists
Participate in expense tracking, growing revenue, and operating budget alignment

Benefits

Medical, Dental, Vision, Life, Long Term Disability
401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
Paid Holidays (7 per year)
Paid sick leave
Vacation pay (3 weeks accrual after one year of service)
Tuition reimbursement of 50%, up to $2500 / year
New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
35% discount for many purchases at our Retail and F&B Experiences (Discount not applied towards admission ticket purchases)
4 friends and family admission tickets per year.
Charitable Contributions / Matching Gift, up to $500 year
$165 / month towards orca card or parking