Theater Supervisor

IPIC Theaters•Atlanta, GA

About The Position

Accountable for supporting the manager on shift by overseeing the daily operations of the restaurant/theater, supervising staff, maintaining a clean and organized environment, and ensuring guest satisfaction with service and food.

Requirements

At least 2 years of experience in large, complex operation with strong focus on food and beverage program, hospitality, and brand management. Progressive growth from hands-on, frontline roles to supervision preferred.
Solid judgment, decision making, and conflict resolution skills with guests, staff, and peers.
Solid communication skills, solid executive presence, self-confidence, and professional maturity.
Good listener, patient in stressful situations and genuine in desire to resolve issues.
Position will require frequent standing, bending/kneeling, lifting and carrying up to 50lbs.

Nice To Haves

Previous supervisory experience in hospitality industry preferred.

Responsibilities

Ensures guests are attended to in a prompt, efficient and personalized manner.
Ensures that the restaurant/theater facilities are kept clean, well-stocked and organized.
Assists in the training of new team members, as well as the continuous training of existing staff.
Works scheduled opening, mid, and closing shifts and attends additional required events (manager meetings, staff meetings, training seminars, etc.)
Manages daily operations including cleanliness, R&M, organization, staffing, side work, checklist, MOD execution plan.
Handles guest complaints and resolve issues timely.
Assists in monitoring staff's compliance with safety, health code, and sanitation requirements.
Ensures Guest Satisfaction with all services provided to them.
Ensures timely reporting of team member/guest injuries or concerns to MOD or SGM.
Provide exceptional guest service, promote hospitality and lead staff to do the same.