The Wilde Resort & Spa - Spa Concierge (Reservations)

Lodging Dynamics • Sedona, AZ

103d

About The Position

Under general direction, the Spa Concierge (Reservations) contributes to the smooth day-to-day operations of the Spa, managing client appointments, ensuring exceptional customer service, and coordinating with the Spa team to deliver a seamless wellness experience.

Requirements

• High school diploma or equivalent.
• A minimum one (1) year of experience in related field required.
• No supervisory experience required.

Nice To Haves

• MindBody or Booker experience is a plus.

Responsibilities

• Greets guests warmly and professionally, answers telephone/email inquiries, and books appointments efficiently.
• Provides detailed information to clients about Spa services, Spa day packages, series, retreats, memberships, and products used in treatments.
• Manages client schedules, ensuring timely appointment reminders and follow-ups.
• Confirms appointments with clients prior to their scheduled visit, ensures the required intake forms are completed, and provides confirmations.
• Addresses client concerns and complaints promptly and professionally, seeking solutions to maintain satisfaction.
• Oversees the daily operations of the Spa, ensuring guests have a smooth and wonderful experience.
• Monitors team schedules and coordinates coverage to maintain optimal service levels.
• Manages guest communications, follows up on all guest reviews, provides guest recoveries as needed and reports all concerns and compliments to Spa Management.
• Promotes Spa services and retail products to clients, suggesting add-on treatments, Spa day packages, series, retreats, memberships, and products used in treatments.
• Assists with marketing initiatives, promotions, and communication with clients.
• Tracks sales performance and identifies opportunities to increase revenue.
• Processes client reservations and handles billing inquiries.
• Maintains detailed client records and confidentiality.
• Prepares reports on Spa operations, sales, and client feedback.
• Adheres to all Spa policies and procedures, including safety and hygiene standards.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Performs other related duties and responsibilities as assigned.

What This Job Offers

• Education Level: High school or GED