About The Position

Under general direction, the Hotel Security Agent is responsible for overnight security at the hotel, and assists with guest services as needed.

Requirements

  • High school diploma or equivalent.
  • A minimum one (1) year of experience in related field required.
  • Driver's Licenses (non-commercial) - must be state-specific.
  • Valid Certification in CPR/AED and first aid, or the ability to obtain.

Responsibilities

  • Patrols the property (public areas and outside).
  • Responds to guest requests or complaints in a friendly and professional manner; follows up to ensure guest satisfaction.
  • Learns PMS system; checks guests in and/or out of the hotel and processes customer payments according to established policies and procedures.
  • Understands night audit duties.
  • Performs Night Audit duties as needed.
  • Detects and resolves safety issues.
  • Acts as property first responder to alarms, medical calls, etc.
  • Completes nightly security log.
  • Maintains accurate notes and log information as required.
  • Ensures all areas of the property are secure.
  • Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
  • Maintains open and effective communication with team members and management.
  • Attends and participates in team meetings.
  • Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
  • Completes all required Company training/compliance courses, as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties and responsibilities as assigned.
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