The Wilde Resort and Spa - Overnight Hotel Security Agent

Lodging Dynamics • Sedona, AZ

93d

About The Position

Under general direction, the Hotel Security Agent is responsible for overnight security at the hotel, and assists with guest services as needed.

Requirements

• High school diploma or equivalent.
• A minimum one (1) year of experience in related field required.
• Driver's Licenses (non-commercial) - must be state-specific.
• Valid Certification in CPR/AED and first aid, or the ability to obtain.

Responsibilities

• Patrols the property (public areas and outside).
• Responds to guest requests or complaints in a friendly and professional manner; follows up to ensure guest satisfaction.
• Learns PMS system; checks guests in and/or out of the hotel and processes customer payments according to established policies and procedures.
• Understands night audit duties.
• Performs Night Audit duties as needed.
• Detects and resolves safety issues.
• Acts as property first responder to alarms, medical calls, etc.
• Completes nightly security log.
• Maintains accurate notes and log information as required.
• Ensures all areas of the property are secure.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses, as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED