About The Position

This position supports The UPS Stores (TUPSS) and Franchisees to ensure center performance, center profitability, and center compliance. This position assists The UPS Store Franchisees with franchise renewals, center transfer of ownership, center relocations, new buildouts, store placements, and transitions of business. This position provides coaching, counseling, and communication with both Company owned areas and Area Franchisees to optimize revenue and profitability through training and supporting functions.

Requirements

  • Must be currently located in the same geographic location as the job or willing to relocate yourself.
  • 5+ years of franchisee experience.
  • Bachelor's Degree preferred (or internationally comparable degree) or be a current UPS employee with three years of UPS experience.
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

  • Experience using Microsoft Excel (e.g., Pivot tables, V-look ups, database creation/maintenance, ETC.)

Responsibilities

  • Utilizes 'best practices' approach in executing operational improvements, training, merchandising, marketing, prospecting and overall franchise management to improve revenue.
  • Assists in planning and conducting networking meetings and activities to improve store profitability through training and networking with vendors and other Franchisees.
  • Trains and coaches Franchisees in effective pricing of products and service by utilizing financial benchmarks and understanding markup vs margin concepts.
  • Schedules store owners for TUPSS training to ensure understanding of policies, procedures, roles, and responsibilities.
  • Assists in new center buildouts, center remodels, transfers and renewal upgrades to ensure the contractor completes work according to TUPSS specifications.
  • Acts as a liaison between The UPS Store, Inc. and UPS, vendors, Area Franchisees and the Franchisee by serving as the primary point of contact to provide answers for concerns and questions.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Couriers and Messengers

Education Level

Bachelor's degree

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