The North Face: Co-Manager - Fifth Avenue

VF-posted 3 months ago
$28 - $36/Yr
Full-time • Mid Level
New York, NY
5,001-10,000 employees
Apparel Manufacturing
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At The North Face, we push the boundaries of innovation with our product design and development of premier apparel, equipment and footwear to enable and inspire athletes and enthusiasts to Never Stop Exploring. We remain deeply proud to be the first choice of the world's most accomplished climbers, mountaineers, extreme skiers, snowboarders, endurance runners, and explorers. If you have a passion for the outdoors and enjoy a fast-paced environment, this is the place for you! The primary responsibility of the Co-Manager is to educate and motivate a team of brand advocates who in turn inspire a global movement of outdoor exploration. By taking an active leadership role for the team on the sales floor, the Co-Manager partners with the Senior Store Manager to maximize profitability by ensuring that customer care, merchandising, operations, sustainability and outdoor participation direction is consistent and in compliance with company standards. This position is also responsible for establishing control-related standards and procedures.

  • Coaches and develops staff to exceed individuals and store productivity goals.
  • Coaches and develops staff to provide exceptional customer service by building a loyal customer base.
  • Acts as a Manager-On-Duty and supervises floor coverage and activities, including opening and closing store as scheduled.
  • Partners with Senior Store Manager to supervise and conduct staff training.
  • Ensures that the Selling Supervisor is adequately educated to facilitate training activities for staff.
  • Reports training progress to the Senior Store Manager and maintains staff training records.
  • Supervises stock room operations and ensures shipping and receiving standards and inventory integrity are maintained.
  • Supports the Senior Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reports.
  • Assists in the creation and maintenance of positive employee relations through building, developing, and leading a quality store team.
  • Partners with the Senior Store Manager to ensure on-going specific and immediate coaching and feedback are provided to the staff.
  • Monitors and maintains compliance of all company policies and procedures and communicates/educates all staff members.
  • Assists Senior Store Manager in the selection and hiring of qualified candidates.
  • Partners with the Senior Store Manager on the implementation of visual merchandising directives.
  • Communicates with Senior Store Manager and/or directly to TNF corporate partners regarding merchandising assortment, trends, and needs.
  • Ensures merchandise on selling floor is replenished appropriately.
  • Partners with the Senior Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives.
  • Protects company assets and ensures compliance with company safety, security, and shrink avoidance policies and programs.
  • Models behavior that respects the background, experience, and cultural differences of others.
  • 3 or more years of management experience in a fast-paced, high volume retail environment, flagship environment preferred.
  • Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred.
  • Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required.
  • Proven ability to meet and exceed sales results.
  • Proven ability to meet business goals by driving results through store team.
  • Proven ability to drive results while balancing shifting priorities.
  • Regularly interacts with the public in an often crowded and noisy interactive store environment.
  • Excellent verbal and written skills.
  • Excellent decision making ability in a fast-paced environment.
  • Detail oriented and excellent organization skills.
  • Proficient computer skills including word processing, spreadsheets, and software programs.
  • Proven ability in leading the delivery of a high level of customer service in a retail environment.
  • Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
  • Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential.
  • Detailed information on your benefits will be provided during the hiring process.
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