THE FORUM MANAGING DIRECTOR

HOPE HAVEN INC•Charlotte, NC

40d•$65,000 - $75,000

About The Position

The Managing Director provides strategic, operational, and instructional leadership for The Forum at Hope Haven and The Forum Uptown Charlotte — a dual-site professional training initiative designed to strengthen nonprofit organizations and stabilize the nonprofit and human services workforce. Multi-site program execution Direct training and clinical instruction Revenue growth collaboration Partnership and sector engagement The Managing Director ensures The Forum operates as a high-quality, financially sustainable workforce development hub serving frontline professionals, mid-level managers, supervisors, and nonprofit practitioners. (Volunteer Training)

Requirements

Master’s degree required (MSW strongly preferred) in Social Work, Counseling, Public Health, Nonprofit Management, Organizational Leadership, or a related field.
Active Licensed Social Worker Associate (LSWA) in North Carolina. LCSW or equivalent independent clinical license strongly preferred. License must be active, in good standing, and eligible to provide professional training within scope of licensure.
6–8 years of progressive experience in nonprofit management, behavioral health, workforce development, or professional training.
Demonstrated experience facilitating workshops or professional trainings.
Supervisory experience required.
Must know confidentiality laws so that client confidentiality is always maintained
Adhere to all HIPPA and confidentiality rules and guidelines.

Nice To Haves

Experience supporting program budgets or revenue-generating activities preferred.
Multi-site coordination experience preferred.
Strong facilitation and public speaking skills
Operational leadership and organizational effectiveness
Collaborative revenue mindset
Relationship-building and partnership development
Data-informed decision-making
Trauma-informed and equity-centered practice

Responsibilities

Multi-Site Leadership & Program Execution Develop and manage the annual training calendar across both Forum locations.
Oversee on-site programming (Hope Haven & Uptown), off-site partner trainings, and virtual programming.
Ensure operational excellence in scheduling, logistics, technology, accessibility, and participant experience.
Supervise the Operational Assistant and maintain accountability systems.
Implement standardized processes that support quality, consistency, and growth.
Identify operational improvements and expansion opportunities.
Direct Instruction & Clinical Leadership Serve as a lead trainer delivering core Forum subject areas.
Design and facilitate CEU-aligned trainings including Trauma-Informed Care, Burnout Prevention, Supervision, Ethics, Workforce Resilience, and Nonprofit Operations Fundamentals.
Model facilitation excellence and instructional standards.
Support onboarding and quality oversight of contracted trainers.
Revenue & Growth Collaboration Support registration growth, organizational membership expansion, and contracted partner trainings.
Collaborate with Business Development on sponsorship strategy and earned-revenue initiatives.
Monitor participation and revenue trends.
Assist in managing site-level budgets and training-related expenses.
Contribute to long-term sustainability planning.
Partnership & Sector Engagement Build and maintain relationships with nonprofits, behavioral health providers, universities, and community partners.
Represent The Forum at community and sector events.
Strengthen The Forum’s visibility as a nonprofit workforce development resource in Charlotte.
Evaluation & Reporting Track attendance, CEU completion, revenue trends, and participant feedback.
Prepare monthly and quarterly performance summaries.
Use data to refine curriculum and improve participant outcomes.
Document measurable impact related to workforce development and organizational effectiveness