As a front office auditor, you will perform all daily audit functions for the front office and each outlet of the hotel. Your responsibilities will include reviewing room and tax postings for accuracy, correcting any errors immediately, and ensuring that all house charges are posted accurately and in a timely manner. You will also be responsible for completing a back-up of the front office computer system and night audit program daily, as well as rebuilding the front office system and performing related computer maintenance as needed. It is essential to understand and follow the management company's accounting and credit policies and procedures. Additionally, you will handle all front desk functions, including check-ins, check-outs, payments, reservations, and PBX operation. You will be expected to answer calls promptly and provide guests with accurate and clear directions to their room locations, ensuring they are treated warmly, courteously, and professionally.
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Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services