THD Customer Experience Representative II

Andersen Corporation

2d • $25 - $36 • Hybrid

About The Position

The Customer Experience THD (CX) Team at Andersen Windows is looking for dynamic, motivated, individuals with diverse opinions, beliefs and cultures who are interested in pursuing an opportunity in customer service. In this role you will be a Subject Matter Expert in multiple functions within the entire CX team. Standard work hours for this role are 9:30 a.m.– 6:00 p.m. CST This opportunity will involve a mix of onsite and digital training.

Requirements

• High School diploma or equivalent plus 1-year relevant experience.
• Strong written, verbal, phone communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• Strong computer skills; including Microsoft Suite.

Nice To Haves

• Andersen product knowledge.

Responsibilities

• Communicate with customers using multiple workflows (i.e., phones, quotes, orders).
• Clarify orders/request with customers/delivery partners.
• Process more complex customer orders/requests for fulfillment activities that require multiple processes.
• Identify, respond and resolve customer inquiries independently and handle escalated requests.
• Communicate policies with some variation, interpret and provide alternates within policy/guideline threshold.
• Developing and learning to drive continuous improvement opportunities.
• Identifies opportunities and challenges to provide input to resolutions.
• Identify and present alternative options.
• Effectively communicate or offer pre-determined options or promotions.
• Positive, professional, empathetic, customer-focused, inclusive and solutions-oriented.
• Living the Andersen Team values consistently.
• Work with limited direction and provide mentorship to new teammates
• 95% of work will be done over the phone.

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees