TG Shift Supervisor

Blue Lake Casino • Blue Lake, CA

84d

About The Position

The TG Shift Supervisor is responsible for the implementation and compliance with Blue Lake Casino & Hotel policies and procedures, supervising the operation of assigned table games pit to ensure game integrity and guest satisfaction. This position enforces performance standards, policies, and procedures relating to table games including Blackjack, Spanish 21, Carnival Games, and/or Poker, ensuring compliance with Gaming Commission regulations. The supervisor is also responsible for checking bankrolls, observing games, promoting positive guest relations, and assisting in training and evaluating subordinate team members.

Requirements

• High school diploma or equivalent experience.
• Supervisor I minimum requirements are three months of dealing all table games and/or poker.
• Supervisor II minimum requirements are dealing for one year and one year as Supervisor I or dealing for three months and eighteen months at Supervisor I.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or Team Members of organization.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must maintain a valid and active Blue Lake Tribal Gaming Commission License.
• Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.

Responsibilities

• Enforces performance standards, policies and procedures relating to table games including Blackjack, Spanish 21, Carnival Games and/or Poker ensuring compliance with the Gaming Commission regulations.
• Responsible for checking bankroll from previous shift to ensure accuracy, assists incoming Supervisor in physical count of bankroll at shift change.
• Observes game, players and dealers, to ensure accuracy of game and ensures games played, and ensures game protection.
• Ensures that all games move at an appropriate pace.
• Promotes positive guests relations providing a delightful gaming experience by answering questions, resolving disputes, call-waitress, comping, etc.
• Assists in training and evaluating of subordinate Team Members in a fair and equitable manner.
• Responsible for tracking players, noting buy-ins, length of play, win/loss and average bet.
• Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as Company internal controls, policies and procedures.
• Knowledge and responsible for electronic and manual reports.
• When a Supervisor I and Supervisor II are on duty together the Supervisor II is the supervisor in charge.
• Other duties as assigned.

Benefits

• Provides a safe work environment for Team Members through compliance with established safety guidelines.
• Maintains a professional departmental, company and community reputation.
• Enforces performance standards, policies and procedures as they relate to the department.
• Maintains a consistent, regular attendance record.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees