TG Assistant Shift Manager

Fairmount Park Casino & Racing•Collinsville, IL

1d•$60,000 - $67,000

About The Position

As a Table Games Assistant Shift Manager, you will ensure integrity and compliance with all company and departmental policies and procedures and state regulations relating to this position.

Requirements

Must be 21 to apply.
Three or more years’ experience in table games supervision and management.
Knowledge of table games math, procedures, game protection, regulations and training requirements.
Knowledge of table games, i.e., blackjack, craps, roulette and specialty games.
Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must possess excellent customer relations and communication skills.
Available to work flexible shifts, weekends and holidays.
Ability to obtain and maintain all necessary licensing.
Ability to work in a noisy and smoky environment.
Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
Must occasionally lift and/or move up to 25 pounds.
Must be able to identify colors.
Able to work with others while maintaining a positive and professional demeanor.
Able to work in a noisy and smoky environment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
Coordinates meetings, files, types and enters data into computer.
Composes and prepares confidential correspondence, reports, and other complex documents.
Manages staffing levels according to volume of business.
Enforces all games procedures and policies.
Prepares necessary shift and other reports.
Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
Operates in accordance with operating budget.
Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Illinois State Gaming Commission regulations and guidelines.
Hires, trains and manages staff in accordance with organizational and approved departmental policies, practices and programs.
Discretionary ability to extend complimentary services in accordance with the approved comp matrix.
Performs all other duties as assigned.