Textile Field Service Technician

Stäubli • Duncan, SC

101d • $57,000 - $65,000

About The Position

The Textile Field Service Technician provides comprehensive support and services to Stäubli customers, including repair, troubleshooting, and maintenance of Textile equipment. Key tasks include conducting installations, training sessions, and offering advice on replacement parts while promoting service and parts sales. The technician will also document equipment performance, maintain detailed service reports, and coordinate schedules with the Local Manager to ensure customer satisfaction. Effective communication with customers and proper management of tools and inventory are essential parts of the role.

Requirements

• Associate degree or equivalent technical education/experience in a mechanical field
• 3+ years mechanical/electrical troubleshooting, teardown and repair experience
• Valid Driver’s License
• Valid Passport, able to immediately travel internationally

Responsibilities

• Provide Stäubli customers with in-house or on-site repair, troubleshooting, maintenance services of Stäubli Textile equipment
• Provide Stäubli customers with in-house or on-site installation, training and follow-up training services on Stäubli Textile equipment
• Discuss, diagnose & repair of Stäubli Textile equipment
• Advice and recommend replacement parts (spare parts) to Stäubli customers
• Promote the sale of services, preventive maintenance and spare parts to Stäubli customers
• Document Stäubli Textile equipment performance and report findings for the purpose of troubleshooting, repairing, service recommendation and restarting the system
• Report daily to the Local Manager to update status & availability
• Completion of a detailed Field Service report for each customer service call and documentation of service interventions in CRM database
• Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing for services and part provided
• Communicate frequently with customer to ensure that all expectations are met
• Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty
• Maintain and manage tools needed to perform job duties

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees