Textile Engineer Support

NedGraphics-posted 4 months ago
Chattanooga, TN
51-100 employees
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NedGraphics provides specialized CAD/CAM design software for various textile industries. We are looking for an experienced Textile Engineer Support to join our Customer Success team in Dalton, GA. This role will focus on supporting, demonstrating, and training on all NedGraphics Software, with a heavy emphasis on fabric analysis and project management for high-end client presentations and trainings. The position will primarily cater to the Production (Dobby, Jacquard, and Tuft) segment.

  • Assist with pre-sales activities including presentations and demonstrations to both small/medium and enterprise customers.
  • Support the organization of company initiatives such as webinars, tradeshow preparation, marketing rollouts, etc.
  • Support post-sales activities including customer onboarding, technical and consulting support, and overall account and relationship management.
  • Develop strong understanding of client’s business needs and goals.
  • Strategically pursue new opportunities for account growth with existing clients by establishing credibility and aligning NedGraphics products to customer needs.
  • Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget.
  • Assist in preparing presentations, RFI's, and RFP's.
  • Communicate the progress of customer implementations to internal and external stakeholders.
  • Conduct periodic quality control testing to ensure that the solutions meet quality standards.
  • Actively seek and track customer feedback on implementations and services.
  • Represent the voice of the customer in product, service, and workflow design.
  • Achieve and maintain a comprehensive understanding of the full line of software and services provided.
  • Help customers meet their goals by effectively utilizing our solutions and services to their full potential.
  • Minimum 3 years work experience in textile design, with knowledge in the textile industry.
  • Knowledge of CAD/CAM Tuft software.
  • Knowledge of CAD/CAM Jacquard, Dobby (NedGraphics, Penelope, EAT, etc.) is a bonus.
  • Knowledge/Integration of production looms is very beneficial.
  • Excellent communicator and team player.
  • Advanced computer skills.
  • Bachelor’s degree in Textiles or Textile Design.
  • Ability to prioritize tasks and meet deadlines.
  • Organizational skills.
  • Detail-oriented.
  • Fast learner encompassing a wide range of software.
  • Help Desk / Technical Support experience.
  • Technical problem-solving expertise.
  • Possible travel required.
  • English speaking and any additional languages are a plus (e.g. Turkish).
  • Experience with 2D/3D pattern software (Optitex, Gerber, Lectra, etc.) is a bonus.
  • Experience with Adobe Illustrator/Photoshop for fashion and textile design is a bonus.
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