TextCare Specialist

One to One Health • Chattanooga, TN

46d

About The Position

This is an exciting opportunity for a TextCare Specialist to join the rapidly growing TextCare team and to help refine the virtual care experience for patients. Our TextCare Specialists are the starting point for each telehealth encounter and play a vital role in maintaining continuity of care. TextCare Specialists build relationships with patients through responsive, clear, and effective communication. The role involves completing intake for patients and coordinating care; dynamically responding, scheduling, referring, setting tasks, and initiating follow-up. The TextCare team communicates with and treats patients in a caring and compassionate manner using multiple communication methods, including text, phone, video, and email.

Requirements

• Ability to provide patients with timely responses, clear and professional communication, and a steadfast willingness to find solutions to all problems.
• Strong communication skills, including active listening and empathy, to effectively address patient needs and concerns and coordinate care.
• Proficient in basic technology (Microsoft products, etc).
• Ability or willingness to learn patient engagement software / customer service systems that enable omnichannel (text, phone, video, email) communication with patients and teammates.
• Ability or willingness to learn basic Electronic Medical Record (EMR) systems.
• Ability to multi-task and work independently with excellent organizational skills.
• Must possess a strong sense of professionalism
• Must thrive in a team dynamic
• Ability to read, write, and communicate the English language.
• Ability to effectively communicate both orally and in writing
• Ability to follow written or verbal step-by-step instructions
• Ability to concentrate, think, and learn
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.
• 1+ years of work experience, preferably in customer service or healthcare.
• Highschool diploma or equivalent required

Nice To Haves

• CCMA (or similar clinical accreditation) strongly preferred.

Responsibilities

• Monitoring the patient engagement software for incoming messages and responding to those messages with a patient-first approach.
• Delighting patients with timely and compassionate responses, building the initial relationship that makes TextCare their preferred healthcare resource for problems big and small.
• Conducting initial patient intake, confirming their identity, reviewing previous uses, and directing them to available providers.
• Maintaining effective communication and continuity of care – connecting patients and providers in a timely and seamless manner.
• Securing patient information while maintaining patient confidence by completing and safeguarding medical records.
• Dynamically support TextCare, coordinating closely with providers while maintaining TextCare operational efficiency.
• Assisting with scheduling and other care coordination activities.
• Protecting the practice by adhering to professional standards, federal, state, and local healthcare policies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED