Texas HIV Medication Program Trainer

Texas Health & Human Services Commission • Austin, TX

49d • Onsite

About The Position

Under the general direction of the Texas HIV Medication Program (THMP) Manager, the THMP trainer works independently and collaboratively to plan, develop, design, coordinate, implement, conduct, and evaluate training programs, workshops, and special projects on HIV medication access enrollment procedures. This includes enrollments into the AIDS Drug Assistance Program (ADAP), State Pharmacy Assistance Program (SPAP), Texas Insurance Assistance Program (TIAP), and Affordable Care Act (ACA) Marketplace plans or off-marketplace plans for TIAP-PLUS using diverse software systems such as TakeChargeTexas, IAmOnline, Ramsell Corporation Database, Genesys, and other technology needed to achieve these goals. Develops, revises, and provides training and educational materials and support to eligibility enrollment workers with a focus on providing access through the THMP. Conducts needs assessments and creates curricula, reports, memoranda, correspondence, teaching aids and other written documents. Plans, promotes, implements and delivers customized training when needs assessment determines training is necessary. Coordinates with DSHS clinical and program consultants to ensure regional needs are covered in training for the THMP. Participates in special projects and may represent the agency on committees and special projects. Serves as the training liaison for planning groups and administrative agencies to coordinate THMP training needs assessments and assist eligibility enrollment workers in obtaining desired training and technical assistance (TA) through referral and/or customized curriculum or TA development. Works under general direction with extensive latitude for the use of initiative and independent judgment.

Requirements

• Knowledge of: HIV/STD/HCV, including signs and symptoms, diagnostic techniques, treatment, epidemiology
• Knowledge of: Clinical case management and methods to deliver medical and psychosocial services to persons with HIV
• Knowledge of: Medical terminology
• Knowledge of: Cultural competency issues and methodologies
• Knowledge of: Research methods used in developing assessment tools, curricula and program evaluation
• Knowledge of: Adult education principles
• Knowledge of: Principles of public health and program planning
• Knowledge of: Audio/visual hardware and software needed to produce and deliver curricula
• Knowledge of: Outlook, Excel, Word, PowerPoint, Teams, and other software platforms
• Knowledge of: Quality assurance and improvement techniques
• Knowledge of: Medicare, Insurance terminology
• Knowledge of: ACA Marketplace insurance and enrollment processes
• Skill in: Case management
• Skill in: Customer service
• Skill in: Facilitation and training
• Skill in: Curriculum development
• Skill in: Clear and effective oral and written communication skills with diverse audiences
• Skill in: Developing and maintaining effective working relationships with staff, contractors, other organizations, and other agencies
• Ability to: Research and write curriculum
• Ability to: Plan and organize work
• Ability to: Adapt presentations and trainings to meet various audience sizes and knowledge levels
• Ability to: Define specific goals and objectives to prioritize work
• Ability to: Develop, implement and evaluate policies, procedures, and system processes
• Ability to: Apply and interpret government policies, procedures, laws and standards
• Ability to: Identify problems and create logical solutions
• Ability to: Analyze and interpret data
• Ability to: Learn and adapt to new processes and technology quickly such as TakeChargeTexas, IAmOnline, Healthcare.gov application, Ramsell Corporation Database, and Genesys
• Ability to: Transport training equipment and supplies (up to 50 lbs.) to statewide locations
• Ability to: Effectively set up training room (move tables, chairs, boxes of training materials, and audio visual equipment
• Have Certified Application Counselor's certification or willing to learn and obtain this certification within three months of hired.
• Minimum four years of experience in adult education and training work.
• Graduation from an accredited four-year college or university with major coursework in human resources, organizational development, education, social work, behavioral science, health care, or public health preferred.
• Experience and education may be substituted for one another on a year for year basis.

Nice To Haves

• Bilingual preferred.

Responsibilities

• Plans, designs, coordinates, implements, delivers and evaluates training programs and technical assistance for DSHS employees, eligibility enrollment workers, contractors, and public and private health care professionals.
• Develops curricula based on adult learning theory.
• Develops, revises and provides training and educational materials and technical assistance to programs within the THMP: ADAP, SPAP, TIAP, and TIAP-PLUS.
• Researches pre-existing trainings and vets them for continuing education.
• Provides, promotes, and facilitates workshops, trainings, and meetings as needed to ensure DSHS contractors, employees, eligibility enrollment workers, and other stakeholders are equipped with the knowledge, skills, and tools needed to successfully enroll and support clients in programs within the THMP.
• Travel as needed to assigned regions to provide on-site local support and trainings.
• Acts as training liaison with administrative agencies to coordinate training needs assessments and assist eligibility enrollment workers in obtaining desired training and technical assistance through referral and/or customized curriculum in order to meet the needs of staff and clients.
• Conducts needs assessments and delivers customized courses in response to needs identified by supervisors, regional staff, local health department staff, area planning bodies, and/or other DSHS programs including courses addressing the needs of special client populations, eligibility enrollment workers, clinicians, case managers, outreach workers, and other stakeholders.
• Monitor and maintain live and online courses available to staff and contractors.
• Provides follow-up technical assistance and quality assurance support to contractors through direct observation, coaching, and constructive feedback.
• Use effective modern training methods and techniques to solve training issues and learning barriers.
• Compiles, prepares, and assists in the development of correspondence, memorandums, grant applications, budgets and related reports, policies and procedures.
• If needed, participates on committees and special projects as directed.
• Performs related work duties as assigned.

Benefits

• DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Number of Employees: 1,001-5,000 employees