Texas Community Recovery System Program Specialist

Texas Division of Emergency Management•Austin, TX

26d•Onsite

About The Position

GENERAL DESCRIPTION: The Texas Division of Emergency Management (TDEM) is an emergency response entity, and this status can affect working hours, travel and change in duties as needed. The Texas Community Recovery System Program Specialist provides technical and operational assistance for the Texas Community Recovery (TCR) Management System, including user onboarding, training, trouble shooting, and data management. This role is pivotal in ensuring the effective day-to-day use of the TCR platform to support disaster response and recovery operations across the state. Works under general supervision, with moderate latitude for independent judgement and initiative. This job entails working outside of normal working hours, including during emergencies and disasters, for what may be extended periods including nights, weekends, overnights, or holidays. Salary is a fixed rate and is non-negotiable. This position is located on-site and not subject to telecommuting.

Requirements

Education – Bachelor’s degree in applicable field or an equivalent combination of education and experience.
Experience – Two (2) years of related experience.
Working knowledge of, or the ability to quickly learn and apply knowledge of TDEM operations, disaster recovery processes, and relevant state and federal guidelines.
Must be organized, detail-oriented, and able to multi-task without sacrificing accuracy or timeliness.
Demonstrate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to learn new software/systems.
Skill in communicating and presenting to diverse small and large groups.
Ability to convey technical information in terms that can be understood by people with a variety of educational and working backgrounds.
Ability to responsibly manage sensitive and confidential information and maintain confidentiality.
Ability to anticipate and identify issues and problem-solve.
Ability to exercise poise, tact, diplomacy, and an ability to establish and maintain positive, working/professional relationships with internal/external customers.
Must demonstrate an ability to examine data/information, discern variations/similarities, and be able to identify trends, relationships, and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
Knowledge of basic data management principles, including data accuracy, consistency, and appropriate use of information systems.
Working knowledge of, or familiarity with, case management, volunteer management, and donations management processes in disaster response and recovery settings.
Complete and obtain certification in IS-100, IS-200, ICS 300/400, IS-700, IS-800 FEMA courses within twelve (12) months of employment and any other training as may be determined.
Valid Texas Driver’s license.

Nice To Haves

Experience with disaster response/recovery or data/systems support is preferred.
Additional relevant work experience may be substituted for the education requirement on a year-for-year basis.
Thirty (30) semester hours is equivalent to one (1) year of experience.
A completed advanced degree in a relevant field may also be substituted in lieu of work experience.

Responsibilities

Assist TCR Program manager with tasks related to program development, implementation, planning, and evaluation activities.
Provide daily technical assistance and troubleshooting support for TCR system users.
Assist with the creation, formatting, and maintenance of guidance documents, templates, and training materials.
Coordinate and deliver user onboarding and training, including account setup, walkthroughs, and permission management for the TCR system.
Support local governments, volunteer groups, and disaster recovery partners in utilizing the TCR platform for tracking recovery activities.
Help collect, validate, and maintain accurate data in the TCR system (e.g., intake, cleanup, volunteers, donations, case management.
Assist with generating usage reports, identifying gaps in system functionality, and recommending improvements.
Support integration efforts with external vendors.
Participate in disaster activations and field deployments, providing on-site or remote user assistance and training.
Maintain and update internal knowledge base and user resources as platform features evolve.
Collaborate with internal and external partners—including VOADs (Voluntary Organizations Active in Disaster), NGOs (Non-Governmental Organizations), and local jurisdictions — to ensure the TCR platform meets operational needs.
Participate in regularly occurring workgroup meetings and contribute to project-based curriculum for recovery partners.
Assist in compiling and analyzing recovery data from iSTAT, IA (Individual Assistance) programs, GLO (General Land Office), VOADs, and recovery teams.
Support volunteer mobilization efforts through the TCR platform when required.
Support other TDEM functions during planned and unplanned incidents and events.
Face-to-face and person-to-person interactions are required as well as the ability and availability to work extended hours when needed.
Maintains a regular course of attendance during authorized work schedule and work extended hours when needed.
Ability to travel up to 40%.
Ability to drive.
Performs related work as assigned.