Testing Center Support Specialist

Virginia Information Technologies Agency•Martinsville, VA

10d•$16•Onsite

About The Position

The Testing Center Support Specialist ensures the secure, efficient, and compliant administration of exams while supporting the day-to-day operations of the Testing Center. This role maintains testing integrity, provides a professional environment for candidates, and performs administrative and clerical duties to support both candidates and the Testing Center Coordinator.

Requirements

High school diploma or equivalent
Experience in administrative support, customer service, or a testing/educational environment
Basic proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems
Ability to follow detailed procedures and maintain testing security and confidentiality
Strong organizational skills and attention to detail
Ability to communicate effectively with candidates, staff, and external vendors
Ability to obtain and maintain required testing vendor certifications
Ability to pass required background checks

Nice To Haves

Associate’s degree or higher
Prior experience in a testing center or with computer-based testing systems
Familiarity with testing vendor platforms (e.g., Pearson, Praxis, CLEP)
Experience troubleshooting basic technical issues in a computer lab or testing environment
Strong customer service experience in a fast-paced or high-compliance setting
Experience with data entry, records management, and document processing
Ability to manage multiple tasks and adapt to changing priorities

Responsibilities

Administer and proctor exams according to testing vendor policies and procedures (e.g., Pearson, Praxis, CLEP)
Maintain required certifications and ensure compliance with all vendor and institutional requirements
Monitor test candidates throughout sessions to ensure security, integrity, and adherence to rules
Perform check-in and check-out procedures in accordance with vendor-specific guidelines
Troubleshoot and coordinate with testing vendors to resolve technical issues
Prepare, organize, and maintain all testing materials and supplies for daily operations
Maintain a clean, organized, and secure testing environment, including sanitizing and storing materials
Safeguard the confidentiality of test candidates, materials, and documentation
Perform clerical and administrative tasks, including filing, scanning, copying, and document preparation
Collect, process, and file candidate paperwork accurately and in a timely manner
Assist the Testing Center Coordinator with daily operations and special projects as needed