Fayetteville Technical Community College-posted 11 months ago
Full-time • Entry Level
Fayetteville, NC
Educational Services

Fayetteville Technical Community College is seeking qualified applicants for this full-time Testing Administrator position. The candidate will provide secure exam delivery, confidentiality, and superior customer service in a comfortable and friendly environment. To be successful in this position, candidates will be required to complete three annual high-stakes qualification exams and maintain certifications by consistently following exam protocol and participating in department-supported professional development. Qualified candidates will possess excellent customer service and computer skills, possess unquestionable integrity and be able to handle groups of test takers in an effective, efficient, and friendly manner; demonstrate evidence of flexible work experiences and a willingness to change; be open-minded, fair, and possess the ability to see multiple perspectives; be willing to take and manage risks and accept responsibility for professional and personal growth.

  • Must enroll and pass the computerized Test Center Administrator exam within 30 days upon hire and maintain certification annually.
  • Maintain strict confidentiality of records and other materials or information of a confidential or sensitive nature as it relates to FERPA (Family Educational Rights and Privacy Act).
  • Greet and check-in candidates, verify identification, and explain exam process.
  • Comply with all testing procedures and strictly adhere to client policies using careful judgment.
  • Proctor/invigilate candidates using audiovisual system as outlined by the client.
  • Store and secure candidates' personal belongings.
  • Escort candidates to workstation and from workstation.
  • Maintain computer hardware and software necessary to run the Testing Center in an effective and efficient manner.
  • Assist in the maintenance and security of all testing and supplemental materials.
  • Complete light housekeeping duties such as sanitizing each workstation after candidate's examination.
  • Respond to the needs of the community, students, faculty, and staff through phone calls and emails.
  • Work a flexible schedule to include evenings and weekends as requested.
  • An Associate's degree from a regionally accredited college is required.
  • Three years of increasingly responsible academic, customer service, or test proctoring experience is required.
  • NC State Health Plan
  • NC State Retirement Plan
  • Paid Leave
  • Paid Holidays
  • Cafeteria Plan (IRS Code Section 125)
  • Educational Benefits
  • Longevity
  • TRICARE Supplement Benefits
  • Health, Vision, Dental Insurance
  • Property and Casualty Insurance
  • Retirement Benefits
  • Cancer - Intensive Care or Critical Care
  • Employee Assistance Program
  • Flexible Spending
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