Test Lab Work Team Leader

MillerKnoll•Holland, MI

20d

About The Position

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. The Test Lab Work Team Leader leads a team responsible for conducting tests and delivering accurate, repeatable, cost-effective, and timely test results to a wide range of internal customers. This role is crucial for ensuring test results are available to support key decisions about risk assessment and the readiness of new products for market launch. The supervisor oversees laboratory associates, manages work schedules, and assists with customer tours of the lab facility. Essential Functions Team Supervision: Provide daily oversight of lab employees, ensuring clear direction and task assignments. Foster employee development through appropriate training opportunities, manage performance, and recognize achievements. Customer Tours: Support tours for internal and external customers to highlight the lab’s capabilities and processes, thereby strengthening stakeholder relationships and promoting transparency. Work Prioritization: Manage the total demand for testing services, aligning internal customer expectations with the lab’s capabilities. Maintain and nurture relationships with groups that depend on lab support. ISO 17025 Accreditation: Contribute to accreditation efforts by maintaining relevant policies and procedures, overseeing the calibration program, and facilitating department training. Performance Engineering Support: Collaborate with performance engineering teams to develop new testing methods and establish performance requirements. Continuous Improvement: Drive and delegate continuous improvement initiatives throughout the laboratory. Workplace Safety and Organization: Ensure the lab environment is safe, clean, and organized for employees and visitors, complying with state and federal regulations and company policies. Policy and Procedure Compliance: Enforce laboratory policies and procedures, including the use of systems such as Baan and Workday, to ensure compliance. Test Report Oversight: Supervise the preparation and review of test reports, guaranteeing accuracy and timely delivery to internal customers. Staff Training: Provide or coordinate training for lab staff to enhance skills and maintain up-to-date knowledge of laboratory practices and procedures. Additional Responsibilities: Perform other duties as required to achieve business objectives. QUALIFICATIONS Successful candidates should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations. Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected]. MillerKnoll is a collective of design brands coming together to remake modern for the 21st century. To make your job search even better, we've updated our internal job mapping system. As part of this change, any Job Alerts you've previously set up will no longer work. But don’t worry—it’s quick and easy to create new alerts! Just log in and set up your preferences again to stay updated on the latest job openings. We are aware that there are a number of scams targeting current job seekers. MillerKnoll will not ask you to provide money or any financial account information, such as bank account or routing numbers, as part of our application or job offer process. If you suspect a job application related scam involving MillerKnoll, or our collective of brands (Herman Miller, Knoll, KnollTextiles, Muuto, HAY, Geiger, Spinneybeck, Filzfelt, NaughtOne, DatesWeiser, Maharam, Design Within Reach, Maars Living Walls, Edelman Leather, Colebrook Bosson Saunders, Holly Hunt), please contact [email protected]. Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together. 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Requirements

Applied knowledge of industry standards and testing procedures is strongly preferred.
Two (2) to four (4) years of product testing experience is preferred.
Demonstrated experience in leading a team.
Well-developed oral and written communication abilities.
Practical knowledge of project management concepts, including scheduling, scope management, resource management, and budgeting, with a proven track record of applying these concepts to achieve business results.
Ability to effectively use office automation and communication tools and software utilized in the HMI office environment, such as Baan and Workday.
Experience in troubleshooting laboratory equipment and processes.

Responsibilities

Team Supervision: Provide daily oversight of lab employees, ensuring clear direction and task assignments. Foster employee development through appropriate training opportunities, manage performance, and recognize achievements.
Customer Tours: Support tours for internal and external customers to highlight the lab’s capabilities and processes, thereby strengthening stakeholder relationships and promoting transparency.
Work Prioritization: Manage the total demand for testing services, aligning internal customer expectations with the lab’s capabilities. Maintain and nurture relationships with groups that depend on lab support.
ISO 17025 Accreditation: Contribute to accreditation efforts by maintaining relevant policies and procedures, overseeing the calibration program, and facilitating department training.
Performance Engineering Support: Collaborate with performance engineering teams to develop new testing methods and establish performance requirements.
Continuous Improvement: Drive and delegate continuous improvement initiatives throughout the laboratory.
Workplace Safety and Organization: Ensure the lab environment is safe, clean, and organized for employees and visitors, complying with state and federal regulations and company policies.
Policy and Procedure Compliance: Enforce laboratory policies and procedures, including the use of systems such as Baan and Workday, to ensure compliance.
Test Report Oversight: Supervise the preparation and review of test reports, guaranteeing accuracy and timely delivery to internal customers.
Staff Training: Provide or coordinate training for lab staff to enhance skills and maintain up-to-date knowledge of laboratory practices and procedures.
Additional Responsibilities: Perform other duties as required to achieve business objectives.