Test Center Representative

Palm Beach State College • North Palm Beach, FL

3d • $17

About The Position

Responsible for administering various tests, scoring and processing related materials. Conducts training for placement testing and responds to inquiries. Identifies and troubleshoots minor technical issues during the testing process as per established policies. Position requires the ability to work a fluctuating schedule, including nights and weekends.

Requirements

• High school diploma or GED with additional training related to the position
• One year of related experience
• Knowledge of: Microsoft Office Professional or similar application
• Skilled in: Attention to detail while maintaining effective time and task management
• Ability to: Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
• Licenses, Registration, Certifications, or Special Requirements: Regular physical attendance required
• Reach and grasp objects
• Stoop, bend, kneel, crouch, or crawl
• Stand for extended periods of time
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy
• Work a fluctuating work schedule

Responsibilities

• Sets up tests according to established protocol.
• Monitors the administration of various tests.
• Scans, scores and electronically submits test scores.
• Responds to complex inquiries from all levels of employees or external sources regarding a variety of questions, such as clarification of College or Campus policy and procedures.
• Directs students to proper portions of testing software and addresses minor problems.
• Ensures security and confidentiality of State, national, and college tests and records, scoring procedures and data collection and reporting.
• Provides students with disabilities with reading and scribe services.
• Welcomes and assists persons who come into the department.
• Provides administrative support to the department.
• Performs other job-related duties as assigned.

Benefits

• Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.
• Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.
• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.
• Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
• Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.
• Professional Development: Leadership programs, professional learning workshops, and more.
• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees