Test Center Manager - Chicago, IL

Pearson•Chicago, IL

47d•$20•Onsite

About The Position

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Pearson VUE offers a great environment to start or grow your career,â we are now hiring for aâ Test Center Manager to join our team based in Chicago, IL.â â This is at 111 E. Wacker Dr. Starting pay is $20.20 per hour. This position is benefits eligible effective on your hire date. For more information, you may visit https://pearsonbenefitsus.com/new-employees/. + Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits. + Paid holidays, vacation, sick and personal days per the NCS Pearson policies. + 401(k) Retirement Plan with employer match. + Employee Stock Purchase Plan (bi-annual enrollment). + Tuition Reimbursement. + Company-paid life insurance and business travel insurance benefits.

Requirements

Ability to see names clearly on ID cardsâ and the computer screen.
Minimum of one year customer service experience preferred.
One year supervision experience in customer service preferred.
High school diploma or equivalent is required.
Must be flexible in work hours and days.
Ability to complete all tasks in a timely and efficient manner and handle a reasonableâ amount of stress.
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, andâ email.
Ability to operate a computer and telephone.
Must be able to work in a quiet, focused environment and hear words spoken in softâ voices.
Ability to lift up to 20 lbs on occasion.
Must have the ability to stand for extended periodsâ of time while escorting candidates back and forth, up to 50-100 times per scheduled shift,â to and from the testing room.
Must have the ability to sit for long periods of time.
Must beâ able to bend, stoop, and lift from a stooped position.
Must be able to see small details at a distance.

Nice To Haves

Bachelor's degree or equivalent businessâ experience preferred.
Team leading and training skills, and exposure to a testing environment are stronglyâ preferred.
Strong communication and customer service skills are a must, delivered with focusedâ attentiveness and moderate interaction.

Responsibilities

Arrive on time for all scheduled shifts.
Performs on-time site opening and closing procedures.
Understands all testing procedures.
Checks in examinees, verifies identification, and explains the exam process.
Monitors examinees while testing.
Maintains a secure testing environment.
Communicates with internal technical support to investigate and fix technical issues.
Strictly adheres to company policies using careful judgment.
Responsible for maintaining a professional and clean testing center with light housekeeping duties.
Other duties as assigned.
Site staffing/hiring/retention/conflict resolution/scheduling.
Trains, develops, and coaches staff.
First contact for facility issues.
Ability to multi-task.

Benefits

Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
401(k) Retirement Plan with employer match.
Employee Stock Purchase Plan (bi-annual enrollment).
Tuition Reimbursement.
Company-paid life insurance and business travel insurance benefits.

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