Test Center Manager - St. Louis, MO

Pearson • St. Louis, MO

9h • $19 • Onsite

About The Position

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing
for information technology, academic, government and professional testing
programs around the world. Pearson VUE provides a full suite of services from
test development to data management and delivers exams through the world’s most
comprehensive and secure network of test centers in more than 180 countries,
where we validate the skills and knowledge of millions of individuals every
year.

Pearson VUE is a business of Pearson, the world's leading learning company with
global-reach and market-leading businesses. Pearson is listed on both the London
and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career. We are now
hiring for a
regular part-time Test Center Manager
to join our team in St. Louis
2025 Craigshire RD STE 130 St. Louis MO 63146. You will utilize your
communication and customer skills with external customers while also working to
select new Test Administrators, provide job coaching, and fair performance
appraisals to current employees.

Requirements

• At least 1-year customer service and supervisory experience preferred.
• High school diploma required, bachelor's degree or equivalent preferred.
• Strong communication, team leading, and training skills, with exposure to a testing environment preferred.
• Must be flexible with work hours and days.
• Proficient in Microsoft Office, Windows applications, Internet, and email.
• Ability to operate a computer, fax, and telephone.
• Must maintain focus in quiet environments and hear soft-spoken words.
• Ability to lift up to 20 lbs occasionally.
• Able to stand for long periods and escort candidates frequently per shift.
• Must be able to sit for extended periods.
• Ability to bend, stoop, and lift from a stooped position.
• Must see small details at a distance and clearly read names on ID cards and screens.

Responsibilities

• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Arrive on time for all scheduled shifts.
• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Ability to multi-task.

Benefits

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED