Test Center Manager - Portland, OR

Pearson • Portland, OR

110d • $20

About The Position

Pearson VUE is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. We provide a full suite of services from test development to data management and deliver exams through the world’s most comprehensive and secure network of test centers in more than 180 countries. We are currently hiring for a Test Center Manager to join our team based in Portland, Oregon. This position is an entry-level role that offers a great environment to start or grow your career at Pearson VUE.

Requirements

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Strong communication and customer service skills are a must.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
• Ability to lift up to 20 lbs on occasion.
• Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
• Must have the ability to sit for long periods of time.
• Must be able to bend, stoop, and lift from a stooped position.
• Must be able to see small details at a distance.

Nice To Haves

• Team leading and training skills, and exposure to a testing environment are strongly preferred.
• Flexibility in work hours and days.

Responsibilities

• Utilize communication and customer skills with external customers.
• Select new Test Administrators and provide job coaching.
• Conduct fair performance appraisals for current employees.
• Arrive on time for all scheduled shifts and perform on-time site opening and closing procedures.
• Understand all testing procedures and check in examinees, verifying identification and explaining the exam process.
• Monitor examinees while testing and maintain a secure testing environment.
• Communicate with internal technical support to investigate and fix technical issues.
• Strictly adhere to company policies using careful judgment.
• Maintain a professional and clean testing center with light housekeeping duties.
• Manage a small team of Test Administrator employees, including staffing, hiring, retention, conflict resolution, and scheduling.
• Train, develop, and coach staff.
• Act as the first contact for facility issues.

Benefits

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees