Test Center Manager - Getzville, NY

Pearson Education • Lancaster, NY

385d • $39,520 - $39,520

About The Position

The Test Center Manager at Pearson VUE is responsible for overseeing the daily operations of the test center, ensuring a secure and efficient testing environment. This part-time role involves managing a small team of Test Administrators, performing administrative tasks, and providing excellent customer service to examinees. The position requires flexibility in scheduling and the ability to handle operational issues as they arise.

Requirements

• At least 1 year of customer service and supervisory experience preferred.
• High school diploma required; Bachelor's degree or equivalent preferred.
• Strong communication, team leading, and training skills, with exposure to a testing environment preferred.
• Proficient in Microsoft Office, Windows applications, Internet, and email.
• Ability to operate a computer, fax, and telephone.
• Must maintain focus in quiet environments and hear soft-spoken words.
• Ability to lift up to 20 lbs occasionally and stand for long periods.
• Ability to bend, stoop, and lift from a stooped position.

Nice To Haves

• Experience in a testing environment preferred.
• Leadership skills and ability to manage a team effectively.

Responsibilities

• Perform on-time site opening and closing procedures.
• Understand all testing procedures and check in examinees.
• Verify identification and explain the exam process to examinees.
• Monitor examinees while testing and maintain a secure testing environment.
• Communicate with internal technical support to investigate and fix technical issues.
• Adhere strictly to company policies using careful judgment.
• Maintain a professional and clean testing center with light housekeeping duties.
• Arrive on time for all scheduled shifts.
• Manage staffing, hiring, retention, conflict resolution, and scheduling for the test center team.
• Train, develop, and coach staff members.
• Act as the first contact for facility issues and multi-task effectively.

Benefits

• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: High school or GED