Test Center Manager - Austin (South), TX

Pearson Education • Austin, TX

265d

About The Position

At Pearson, we're committed to a world that's always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that always supports and inspires us to improve. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small. Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities, are encouraged to apply.

Requirements

• Minimum of 1-year customer service experience preferred.
• One year of supervision experience in customer service is preferred.
• A high school diploma or equivalent is required.
• Bachelor's degree or equivalent business experience preferred.
• Team leading, training skills, and exposure to a testing environment are strongly preferred.
• Strong communication and customer service skills.
• Flexibility in work hours and days.
• Ability to complete all tasks promptly and efficiently.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer, fax, and telephone.
• Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
• Ability to lift up to 20 lbs. on occasion.
• Must be able to sit for long periods of time and escort candidates to and from the testing room.
• Must be able to bend, stoop & lift from a stooped position.
• Ability to see small details at a distance and see names clearly on ID cards and the computer screen.

Responsibilities

• Utilize communication and customer skills with external customers.
• Select new Test Administrators and provide job coaching.
• Conduct fair performance appraisals for current employees.
• Perform on-time site opening and closing procedures.
• Understand all testing procedures.
• Check in examinees, verify identification, and explain the exam process.
• Monitor examinees while testing and maintain a secure testing environment.
• Communicate with internal technical support to investigate and fix technical issues.
• Adhere to company policies using careful judgment.
• Maintain a professional and clean testing center with light housekeeping duties.
• Arrive on time for all scheduled shifts.
• Manage a small team of Test Administrator employees.
• Handle site staffing, hiring, retention, conflict resolution, and scheduling.
• Train, develop, and coach staff.
• Act as the first contact for facility issues.

Benefits

• Benefit-eligible position.
• Flexible work hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: High school or GED