Test Center Administrator

Psi Services • Richardson, TX

110d

About The Position

As a Test Center Administrator, you will foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process. You will be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment. Your responsibilities will include verifying customer/test taker personal identification documents and explaining the exam testing process and rules. You will conduct visual and physical security and identity checks on test takers, following company policies using careful judgment. Additionally, you will champion accessibility by offering support to individuals with special requirements and invigilate exams while ensuring efficient delivery of tests to test takers. You will set up workstations and equipment flawlessly, ensuring the stage is set for success, and uphold the highest standards of integrity by supervising tests impeccably. Troubleshooting with internal departments, such as IT, to fix any technical issues in the Test Center will also be part of your role. You will perform test center opening and closing procedures and some housekeeping duties, such as vacuuming floors and sanitizing keyboards/workstations after each test taker has finished their exam. You will be the bridge between dreams and reality, providing test results that shape careers, and ensuring all test center and wider PSI policies and procedures are followed. Working with management and colleagues to build effective relationships and deliver an excellent experience for all test takers is essential. Completing all training requirements and annual refreshers to stay compliant and ensure knowledge of PSI operations and delivery remains accurate is also required.

Requirements

• High school diploma or equivalent.
• Experience in similar roles is an advantage, but not essential as full training will be given.
• Customer-facing experience is an advantage.
• Strong communication and customer service skills.
• Ability to work under pressure and deal with difficult situations.
• Strong attention to detail.
• Ability to work as part of a team.
• Proficiency in Microsoft Office software is a plus.
• Basic computer knowledge.
• Physical agility to stand and walk for 40% of your shift.
• Commitment to maintaining exam security.

Nice To Haves

• Experience in similar roles.
• Customer-facing experience.
• Proficiency in Microsoft Office software.

Responsibilities

• Foster a welcoming atmosphere for test takers.
• Conduct meticulous checks to maintain a trustworthy testing environment.
• Verify customer/test taker personal identification documents.
• Explain the exam testing process and rules.
• Conduct visual and physical security and identity checks on test takers.
• Champion accessibility by offering support to individuals with special requirements.
• Invigilate exams and ensure efficient delivery of tests to test takers.
• Set up workstations and equipment flawlessly.
• Uphold the highest standards of integrity in test supervision.
• Troubleshoot technical issues with internal departments, such as IT.
• Perform test center opening and closing procedures.
• Carry out housekeeping duties such as vacuuming and sanitizing workstations.
• Provide test results that shape careers.
• Ensure compliance with all test center and PSI policies and procedures.
• Build effective relationships with management and colleagues to enhance test taker experience.
• Complete all training requirements and annual refreshers.

Benefits

• 401(k) retirement plan with employer contributions.
• Enhanced paid time off/annual leave policies.
• Medical insurance tailored to your region.
• Dental, vision, life, and short-term disability insurance.
• Flexible Spending Accounts (US).
• Employee Assistance Program (EAP) for confidential support.
• Support for work-life balance and flexibility.
• Regular global wellness initiatives.
• Tools and support for personal and professional growth.
• Volunteer Day each year and opportunities to support communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED