Test Center Administrator

Psi Services•North Charleston, SC

59d

About The Position

Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process. Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment. Verifying customer/test taker personal identification documents and explaining the exam testing process/rules. Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment. Champion accessibility by offering support to individuals with special requirements. Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment. Setup workstations and equipment flawlessly, ensuring the stage is set for success. Uphold the highest standards of integrity, ensuring tests are supervised impeccably. Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center. Performing test center opening and closing procedures. Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each test taker has finished their exam/test. Be the bridge between dreams and reality, as you provide test results that shape careers. Ensure all test center and wider PSI policies and procedures are followed. Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers. Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.

Requirements

High school diploma or equivalent
An ability to work under pressure and sometimes deal with difficult situations
Strong attention to detail
Ability to work as part of a team
Basic computer knowledge
Physical agility to stand and walk for 40% of your shift
A commitment to maintaining exam security

Nice To Haves

Experience in similar roles is an advantage; however, not essential as full training will be given
Customer-facing experience is an advantage
Strong communication and customer service skills
Proficiency in Microsoft Office software is a plus

Responsibilities

Foster a welcoming atmosphere for test takers
Ensure exam security
Verify customer/test taker personal identification documents
Explain the exam testing process/rules
Conduct visual & physical security and identity checks on test takers
Champion accessibility by offering support to individuals with special requirements
Invigilation of exams
Efficient delivery of tests to test takers
Setup workstations and equipment flawlessly
Uphold the highest standards of integrity
Troubleshoot with internal departments
Perform test center opening and closing procedures
Housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations
Provide test results
Ensure all test center and wider PSI policies and procedures are followed
Work with management and colleagues to build effective relationships
Complete all training requirements and annual refreshers

Benefits

Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
Generous Time Off: Enhanced paid time off/annual leave policies
Health & Wellbeing Coverage: Medical insurance tailored to your region, plus: Dental, vision, life, and short-term disability insurance Flexible Spending Accounts (US)
Employee Assistance Program (EAP): Confidential support whenever you need it
Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
Future Planning: Tools and support to help you grow personally and professionally
Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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