Test Center Administrator (FT)

Prometric • Raleigh, NC

21h • Onsite

About The Position

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. They support more than 7 million test takers annually at testing locations in 180 countries. The Test Center Administrator (TCA) serves as the face of Prometric in test centers, supporting individuals taking life-changing exams. This role involves verifying candidate identification, monitoring exams, and maintaining strict policies and guidelines to uphold exam integrity. Prometric employs over 600 TCAs globally, who are highly respected for their ability to lead and control the computer-based test center environment.

Requirements

• High school diploma or equivalent required
• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify
• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Nice To Haves

• College experience a plus

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Benefits

• 12 Paid Holidays Off annually based on work schedule and start date
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA
• Legal
• Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees