Test Center Administrator (FT)

Prometric • Little Rock, AR

91d

About The Position

The Test Center Administrator (TCA) serves as the face of Prometric in test centers worldwide. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and guidelines to uphold the world's highest standards for exam integrity. Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.

Requirements

• High school diploma or equivalent required
• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify
• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, and Explorer web browsing)

Nice To Haves

• College experience a plus

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and resolve candidate issues with urgency
• Maintain a secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission, and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record the candidate's fingerprint identification

Benefits

• 12 Paid Holidays Off annually based on work schedule
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves, or overnight shifts!
• Paid training
• Sick time is prorated based on the start date
• 401K
• Employee Assistance Program
• Vision
• FSA
• Legal
• Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees