About The Position

The Territory Support Specialist (TSS) plays a vital role in defining and securing legal route locations by conducting thorough territory surveys for new franchisees. This position requires strong communication skills to engage and encourage shop owners, service managers, etc. to welcome Matco services into their locations. Additionally, the TSS identifies potential new territories in high-growth and expansion areas, helping to market opportunities for future franchisees aspiring to achieve successful business ownership.

Requirements

  • Strong interpersonal and communication skills to effectively engage with shop owners and managers.
  • Ability to conduct detailed surveys and analyze geographic and business data.
  • Self-motivated with excellent organizational skills and attention to detail.
  • Valid driver's license and willingness to travel within assigned territories.
  • The position requires approximately 100% overnight travel.
  • High School Diploma Required.

Nice To Haves

  • Previous experience in franchise development, sales, or territory management is a plus.

Responsibilities

  • Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees.
  • Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory.
  • Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion.
  • Build and maintain positive relationships with franchisees, shop owners, and managers to facilitate smooth communication and collaboration.
  • Prepare detailed reports summarizing findings from territory surveys and eligibility assessments.
  • Collaborate with the franchise sales team to align territory plans with overall business objectives.

Benefits

  • Annual bonuses/incentives (depending on position)
  • Immediate company benefits (medical, dental, vision, life, etc.)
  • 401k with company match
  • 401k defined contribution after 1 year of service
  • Dress for your day - every day casual/jeans
  • Employee discounts
  • Vacation & Paid holidays
  • Paid maternity & paternity leave
  • Tuition reimbursement
  • Student loan payment assistance
  • Annual Day of Caring for employees to volunteer
  • Discounts on tools
  • Annual team building events

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1,001-5,000 employees

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