Territory Supervisor Janitorial Services

Cleantec•Utica, NY

1d•$22

About The Position

As a Territory Supervisor at Cleantec, you'll play a vital role in our day-to-day operations. Your mission is to support management and customers, ensuring the seamless functionality of our assigned accounts. Here's a glimpse of your responsibilities: Supervision: Provide guidance and supervision to team leaders and baseline cleaners to maintain the cleanliness and functionality of our customers' buildings. Mission Keeper: Uphold the company's mission statement and enforce company policies and procedures while providing exceptional customer service. Operational Excellence: Follow all company operation standards for training, cost control, quality, safety, and on-time services. Hands-On Leadership: Get your hands dirty, figuratively and literally, to ensure the successful completion of projects on our customers' properties. Customer Focus: Prioritize customer satisfaction and maintain positive employee relations by following company policies. Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations. Training: Schedule new hire training with designated personnel approved by management. Performance Evaluation: Conduct annual performance evaluations for staff, setting measurable goals for continuous improvement. Employee Management: Report and document all employee issues promptly, including attendance, call-outs, write-ups, and disciplinary actions. Budget Management: Maintain budgeted hours for accounts to ensure financial efficiency. Safety First: Keep safety materials and SDS sheets up-to-date in accounts. Inventory Management: Maintain inventory of all cleaning supplies at each building. Equipment Maintenance: Troubleshoot and maintain cleaning products/equipment, such as vacuums. Hands-On Help: Be ready to perform cleaning duties in the event of employee absences or customer requests. Quality Control: Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies. Customer Satisfaction: Maintain the highest level of customer service and promptly resolve customer issues, always documented in CRM. Project Oversight: Set up and oversee project work in customer buildings as needed. Reporting: Provide nightly reports of building activity for all staff, following the required format. Flexibility: Be willing to perform other duties as requested and assigned. Time Management: Check and report all employee hours and make necessary adjustments daily by 10 am.

Requirements

Current/Valid Driver's License
Personal Vehicle
Minimum 1-Year Supervisory/Management Experience
Ability to lift up to 50 pounds
Willingness to Undergo a Drug Test and Background Check

Responsibilities

Provide guidance and supervision to team leaders and baseline cleaners to maintain the cleanliness and functionality of our customers' buildings.
Uphold the company's mission statement and enforce company policies and procedures while providing exceptional customer service.
Follow all company operation standards for training, cost control, quality, safety, and on-time services.
Ensure the successful completion of projects on our customers' properties.
Prioritize customer satisfaction and maintain positive employee relations by following company policies.
Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Schedule new hire training with designated personnel approved by management.
Conduct annual performance evaluations for staff, setting measurable goals for continuous improvement.
Report and document all employee issues promptly, including attendance, call-outs, write-ups, and disciplinary actions.
Maintain budgeted hours for accounts to ensure financial efficiency.
Keep safety materials and SDS sheets up-to-date in accounts.
Maintain inventory of all cleaning supplies at each building.
Troubleshoot and maintain cleaning products/equipment, such as vacuums.
Perform cleaning duties in the event of employee absences or customer requests.
Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies.
Maintain the highest level of customer service and promptly resolve customer issues, always documented in CRM.
Set up and oversee project work in customer buildings as needed.
Provide nightly reports of building activity for all staff, following the required format.
Perform other duties as requested and assigned.
Check and report all employee hours and make necessary adjustments daily by 10 am.