Territory Supervisor

Darling Ingredients•Gainesville, FL

1d•Onsite

About The Position

The Territory Supervisor is primarily responsible for the retention and service excellence of independent raw material accounts within an assigned territory. This role acts as the local "boots on the ground" presence for the assigned operations region, building deep, lasting relationships with existing suppliers to ensure satisfaction, stop customer loss, and protect route volume. The Territory Supervisor serves as the primary customer advocate and problem-solver in the field. This position supports strategic growth by gathering market intelligence, collaborating closely with Account Executives on new business opportunities, and acting on their own new business opportunities as appropriate when in the field.

Requirements

High School Diploma or equivalent required
3+ years of experience in a customer-facing role such as account management, customer success, field service, or a route-based business focused on retention

Nice To Haves

Proven expertise in customer retention, account management, and relationship building
Demonstrated ability to act as a customer advocate and problem-solver in a fast-paced field environment
Excellent communication, interpersonal, and rapport-building skills
Strong organizational and time-management abilities
Understanding of routing, logistics, or field service operations is a plus

Responsibilities

Serves as the primary, local point of contact for independent (non-branded) accounts, building trust and rapport as the "face" of the assigned operations region
Builds and maintains strong, long-term relationships through regular, proactive site visits and communication to ensure customer satisfaction and retention
Acts as a customer advocate, providing a quick and effective personal response to resolve service issues, answer questions, and manage escalations
Utilizes company data (e.g., customer engagement center reports, zero volume service requests, cancellation data) to proactively engage at-risk customers and identify win-back opportunities
Conducts periodic account reviews to confirm service satisfaction, discuss needs, and reinforce the value proposition
Gathers and reports on competitor activity, pricing, and strategies to provide timely market intelligence to management
Works collaboratively with Transportation Supervisors and routing operations to ensure efficient, reliable, and timely service for all customers in the territory
Coordinates with local operations and sales to support the container service/refurbishment program, ensuring equipment meets customer needs and company standards
Documents service issues, competitor intelligence, equipment needs, and account updates in company systems to ensure clear communication and follow-through
Reviews Service Record Reports for accuracy and to identify potential service discrepancies or opportunities for customer engagement
Collaborates with the General Manager, Office Manager, and other operational staff to ensure smooth, customer-centric operations
Identifies and secures new, organic business opportunities that arise from an established market presence and strong local relationships
Collaborates with Account Executives by identifying and qualifying opportunistic growth with existing customers or through leads generated from field-level intelligence
Represents the company professionally in the field to strengthen brand presence and identify potential leads
Other duties as assigned