Territory Specialist - Personal Lines (P&C Insurance)

Nationwide

86d • $78,000 - $117,000

About The Position

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This Territory Relationship Specialist will support the P&C Personal Lines Distribution team, providing solutions to agency partners from inbound inquiries and identifying opportunities to help improve their production and profitability. In addition to experience outlined in the job description, the ideal candidate will have the following skills & experience: Experience with Personal Lines and comparative rater quoting systems Prior experience working directly with agents or within an agency Existing familiarity with the Independent Agency Distribution Channel Strong customer service Desire to move into or further develop a career in Territory Management Organized/strong time management skills Strong communication skills, both oral and written Completion or active pursuit of PLCS or similar designation(s).

Requirements

• Undergraduate degree in business administration, insurance, risk management, economics or finance preferred.
• Pursuit of technical insurance designations such as CPCU, CLU or equivalent insurance education preferred.
• Typically, five years of experience in insurance, underwriting, sales or services preferred.

Nice To Haves

• Experience with Personal Lines and comparative rater quoting systems.
• Prior experience working directly with agents or within an agency.
• Existing familiarity with the Independent Agency Distribution Channel.
• Strong customer service skills.
• Desire to move into or further develop a career in Territory Management.
• Organized/strong time management skills.
• Strong communication skills, both oral and written.
• Completion or active pursuit of PLCS or similar designation(s).

Responsibilities

• Responsible for day-to-day sales management of distribution partners.
• Owns the agency relationship and is the primary sales contact between the agency and Nationwide, including management and coordination of agency communications, newsletters, marketing initiatives, product changes, rates, etc.
• Communicates exclusively in a virtual manner, using email, virtual meeting software, etc.
• Leverages data and analytics to monitor and analyze book mix, size, retention, profit and recommends appropriate action if profit declines.
• Promotes self-service activities with assigned agencies to increase utilization.
• Supports agencies by managing agency-initiated assistance such as closing unnecessary agency codes, tracking claims and underwriting issues, following up on requests, etc.
• Works proactively and collaboratively with Underwriting, Services and Claims professionals on issue resolution, such as billing delays, processing errors, etc.
• Manages items requiring extra attention such as underwriting disputes or legal/contract issues as primary point of contact.
• Provides agent support around quote creations and systems support.
• Effectively leverages tools and resources available to increase operational efficiency.

Benefits

• Medical/dental/vision insurance.
• Life insurance.
• Short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees