Territory Sales Manager
About The Position
AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday. What We're Looking For Minimum 3 years of outside sales experience (automotive industry preferred) Experience managing or leading teams (direct or indirect) Strong communication, negotiation, and organizational skills Ability to travel at least 50% of the time, including overnight travel Understanding of sales metrics, customer development plans, and profitability analysis Proven integrity, passion, and drive for success You'll Go the Extra Mile If You Have Automotive industry experience or technical product knowledge Familiarity with commercial account management tools or CRM systems Experience developing and executing territory growth strategies Ability to coach and mentor sales teams to peak performance Strong customer service orientation and problem-solving skills Grows loyalty and trust with customers Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints Oversees the customer service, sales and general workings of the stores within their territory. Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment Develops market analysis and action plans for commercial accounts Develops, maintains, and revises key customer plans Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits. Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers Ensures all company policies, and loss prevention procedures are followed Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment) Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues. Follows proper accident procedures Provides feedback regarding AutoZoner performance Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment Ensure all stocking programs are stocked each week per policy Ability to work all the hours (of operation) that we are open for business Performs other related duties as required
Requirements
- Minimum 3 years of outside sales experience (automotive industry preferred)
- Experience managing or leading teams (direct or indirect)
- Strong communication, negotiation, and organizational skills
- Ability to travel at least 50% of the time, including overnight travel
- Understanding of sales metrics, customer development plans, and profitability analysis
- Proven integrity, passion, and drive for success
Nice To Haves
- Automotive industry experience or technical product knowledge
- Familiarity with commercial account management tools or CRM systems
- Experience developing and executing territory growth strategies
- Ability to coach and mentor sales teams to peak performance
- Strong customer service orientation and problem-solving skills
Responsibilities
- Grows loyalty and trust with customers
- Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints
- Oversees the customer service, sales and general workings of the stores within their territory.
- Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company
- Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment
- Develops market analysis and action plans for commercial accounts
- Develops, maintains, and revises key customer plans
- Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
- Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised
- Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers
- Ensures all company policies, and loss prevention procedures are followed
- Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
- Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
- Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
- Follows proper accident procedures
- Provides feedback regarding AutoZoner performance
- Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment
- Ensure all stocking programs are stocked each week per policy
- Ability to work all the hours (of operation) that we are open for business
- Performs other related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
