Territory Rental Coordinator, Power Systems

Western States Careers•Liberty Lake, WA

About The Position

The Power Systems Territory Rental Coordinator is responsible for a high volume of calls and walk-in traffic assisting customers in their rental needs. This position is responsible for developing rental contracts using Rental software, scheduling transportation for equipment, fleet management, and invoicing clients.

Requirements

THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.
Knowledge and use of Microsoft computer products or other comparable systems required.
Knowledge or ability to learn Rental software.
Proven skills in written and verbal communications, planning, organizing, and interpersonal relationship building.
Ability to set and manage priorities.
Must be a self-starter with the ability to work with minimal supervision.
Strong customer service experience required.
Consistent attendance.
Proof of high school diploma or General Education Degree (GED) required.
Minimum of 6 months customer service experience required.
Must be able to communicate (speak, read, comprehend, write in English).
Valid Drivers License, acceptable driving record, and ability to obtain a Medical Card required.
Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
Ability to lift up to 60 lbs. in accordance with Western States’ Lifting Policy to include amount and approach
Must be able to meet all safety requirements for applicable safety policies.
This role has been identified as Safety Sensitive

Responsibilities

Manages rental customer calls and walk-in inquiries for equipment requests.
Recommends specific rental solutions based on client needs and equipment availability.
Dispatches Delivery Drivers to pick up and deliver equipment.
Coordinates preventive maintenance and repairs with PSD Product support staff.
Creates and prints shippers and receivers to the appropriate service departments and/or Yard Personnel to notify them that a machine will be shipping or returning to their yard.
Makes sure all shippers and receivers are updated and completed with the accurate information ensuring accurate equipment inventory using EMR’s.
Utilizes software programs for all operating functions such as writing agreements, invoicing, transferring equipment, etc.
Utilizes industrial and light construction rental equipment as required.
Manages all customer complaints and resolutions in a professional manner.
Willingness to help in other areas of the business such as assisting technicians, making small equipment deliveries and other assigned duties.