Territory Optimization Manager- Charlotte, NC

Compass Group USA Inc•Charlotte, NC

56d

About The Position

The Territory Optimization Manager plays a key role in advancing Canteen's Operational Excellence strategy. This position focuses on designing and refining delivery and service territories to drive workforce efficiency, cut costs, and elevate field service quality. You'll collaborate with regional leadership and data teams to reshape how labor and resources are deployed across diverse markets. Perfect for a strategic thinker with strong analytical skills and a collaborative mindset.

Requirements

Minimum 3 years' experience in logistical or route-based planning (e.g., field service, facilities, or delivery logistics)
Proven experience managing cross-functional projects and field operations
Strong communication and interpersonal skills with the ability to explain complex data to varied audiences
High attention to detail with a strong analytical mindset
Proficient in Excel and data visualization tools (e.g., Power BI, Tableau)

Nice To Haves

Experience using GIS systems or routing tools (e.g., Descartes)
Bachelor's degree in Logistics, Operations Management, Business, or related field
Prior experience in a large, matrixed organization

Responsibilities

Design and optimize service territories to reduce travel time, balance labor, and improve route efficiency
Analyze labor data, time-in-motion metrics, and route performance using GIS, routing tools, and Compass analytics platforms
Identify inefficiencies and propose actionable solutions to enhance labor utilization, delivery accuracy, and service consistency
Collaborate with Regional Directors, District Managers, and frontline teams to align strategies with real-world conditions
Translate business goals into scalable, data-driven territory models that boost productivity and associate satisfaction
Track KPIs such as route efficiency, labor cost per service, and on-time performance to drive continuous improvement
Partner with IT, systems, and BI teams to integrate optimization strategies into enterprise platforms
Mentor regional planners to promote operational excellence and encourage accountability and teamwork
Lead change management efforts including communications, training, and rollout of revised service models
Travel up to 30% to engage field teams, support implementation, gather feedback, and ensure success

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)