Territory Operations Manager

Uber-posted about 1 year ago

$91,000 - $101,500/Yr

Full-time • Mid Level

Austin, TX

Transit and Ground Passenger Transportation

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The Territory Operations Manager at Uber Eats is responsible for overseeing operations in the Southwest markets, focusing on enhancing the delivery experience for eaters, couriers, and restaurants. This role involves developing data-driven insights, creating strategies, and managing projects to drive growth and innovation within the territory. The manager will collaborate with various teams to implement initiatives that improve operational efficiency and customer satisfaction.

Focus on Eater, Merchant, or Courier operations and experience within a territory
Provide input on local business needs or how regulation impacts processes or products
Identify, tackle, or advance customer or tech issues and opportunities
Track performance against OKRs across the territory
Plan and lead multi-city or state-wide initiatives
Drive analysis on strategic decisions, including understanding key levers to improve results and clarifying tradeoff decisions
Develop tools and training to enable territory leaders and commercial teams to optimize their results
Build any city-specific processes or campaigns needed in addition to or instead of scaled ones
Collaborate with cross-functional teams, including central teams, other territories, marketing, and finance to achieve goals

2+ years of professional work experience in a related field, such as consulting, strategy, investment banking, operations, or analytics
Experience with quantitative data analysis, deep measurable insights, modeling, and test plan design and analysis
Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
Strong communication and presentation skills, including experience communicating data & insights to a sophisticated audience
Strong collaboration and leadership skills - building deep, trust-based relationships with cross functional teams
Experience working closely and communicating effectively with a diverse set of partners in a constantly evolving, rapid growth environment with tight deadlines
High energy working style and optimistic attitude
Strong experience building and executing sophisticated processes
Excel/Google Sheets or SQL proficiency

4+ years of professional work experience in a related field, such as consulting, strategy, investment banking, operations, or analytics

Eligible to participate in Uber's bonus program
Potential equity award
Various benefits as detailed on the Uber careers benefits page

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