Territory Operations Manager - Bone Growth Therapy - Fracture - Central Region

Orthofix

76d

About The Position

The Territory Operations Manager (TOM) will broadly support Territory Managers (TMs) and Associate Territory Managers (ATMs) by providing detailed document review and organization, procedure coordination and management, and close and effective communications with colleagues, patients, medical staff and cross-functional internal departments reporting directly to RVP. The individual will uphold honest and ethical conduct; compliance with applicable governmental laws, rules, and regulations; and prompt and accountable actions.

Requirements

• Clear, respectful, and thorough communication skills for patients, staff, and medical practitioners, which must include excellent written and oral communication, active listening, and timely feedback.
• Able to present for individuals or groups.
• Time management skills: Prioritizing, delegation, and decision-making.
• Goal setting, multitasking, strategic thinking, scheduling.
• Data entry, spreadsheet literacy, and related electronic proficiencies.

Responsibilities

• Review, revise and manage documentation; submit clean order packets for internal review.
• Manage wholesale orders, open orders, and AOBS with corrective actions.
• Track patient information and interactions with physician spreadsheet.
• Contact patients for fitting appointments and any related TM/ATM assistance requested: education of the device, review insurance benefits, PCBS, and responsible for timely delivery of device.
• Inventory control: order inventory for all TM/ATMs and track serial numbers.
• Staffing: Onboard TM/ATMs with new hire expectations for inventory control, mandatory coversheet usage, and staging orders in chronological order.
• Reporting: Forward relevant information to TM/ATMs and provide correct forms and patient information as needed for fittings.
• Ensure order completion in accordance with insurance payer guidelines to achieve a conversion rate of at least 60%.
• Collaborate with OTC, management, and IA supervisor to improve order processes and escalate necessary orders.
• Provide RVP quarterly review on territory, pain points, and any critical issues.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees