Territory Manager

Pep Boys•Philadelphia, PA

2d•$95,200 - $139,200

About The Position

The Territory Manager oversees up to ~15 service center locations, leading through Store Managers to drive both people and performance. This is a hands-on, high-touch leadership role requiring frequent store visits, decisive problem solving, and a relentless focus on operational and financial results. The Territory Manager is accountable for delivering profitable sales growth and managing EBITDA performance across the territory, ensuring stores run effectively, teams are supported, and company standards are consistently met. A critical focus of this role is creating an outstanding customer experience by coaching Store Managers and teams, providing feedback, and ensuring service and financial expectations are consistently achieved.

Requirements

Multi-unit management experience, or experience transforming multiple retail or service locations to success.
Proven people leader with strong coaching and communication skills.
Ability to resolve operational challenges quickly and effectively.
Strong business acumen with experience in P&L, staffing, and performance management.
High learning agility, resourcefulness, and ability to thrive in a fast-paced, hands-on role.
Willingness to travel regularly within the assigned territory.
High school diploma required.
Associates/Technical Degree preferred.
3-5 years of supervisory experience.
3-5 years in the automotive service industry.

Responsibilities

Lead and support Store Managers, serving as their primary partner for operations, staffing, customer service, and performance outcomes.
Drive sales growth and profitability, monitoring P&L performance, labor and payroll costs, and store-level EBITDA; take proactive corrective action to achieve financial goals.
Visit stores regularly (weekly to bi-weekly based on size and geography of territory) to assess performance, coach managers, provide feedback, and resolve issues quickly.
Drive people initiatives, including hiring, onboarding, training, coaching, performance management, and addressing HR issues timely, and in partnership with the HR team.
Ensure a consistent, high-quality customer experience across all stores by setting expectations, observing service delivery, and reinforcing behaviors that drive loyalty and retention.
Champion operational excellence and compliance with all company policies, safety standards, and service expectations across the territory.
Partner across the organization with the Market Leader and corporate teams to ensure stores have the tools, resources, and insights needed to succeed.
Develop Store Managers into strong business leaders capable of building engaged, customer-focused, and high performing teams that deliver on key KPIs and profitability targets.
Additional duties as assigned.