Territory Manager

PEMCO•Seattle, WA

9d•$77,781 - $146,891

About The Position

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2025, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work! Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential. We’re seeking a results-driven Territory Manager to grow and optimize our independent agency channel for Personal Lines (Auto, Home, Renters, Umbrella, etc.). You’ll build strategic relationships with agency principals and producers, drive profitable premium growth, improve retention, and champion our underwriting appetite and value proposition in the market. This is a consultative, data-informed field role that blends sales, agency development, and portfolio management.

Requirements

5–8+ years in Personal Lines distribution/sales, agency relations, or carrier field sales; experience with independent agencies required.
Demonstrated success meeting/exceeding territory growth, retention, and profitability goals.
Strong command of Personal Lines products and underwriting fundamentals (auto/home/umbrella, catastrophe & non-cat exposures, pricing levers, risk selection).
Proficiency with CRM (e.g., Salesforce), carrier/agency connectivity (e.g., IVANS), and familiarity with leading AMS platforms (Applied Epic, Vertafore AMS360).
Data-driven problem solver: skilled in territory planning, funnel management, and performance analysis.
Exceptional communication, negotiation, and executive presence with agency principals and producers.
Comfortable navigating ambiguity, prioritizing across a large book, and influencing without direct authority.
Active Property & Casualty license preferred (or ability to obtain promptly).
Clean driving record; ability to travel [30–60%] within the territory.

Nice To Haves

Bachelor’s degree preferred (Business, Risk Management, or related field).

Responsibilities

Own a defined territory of appointed independent agencies; deliver new business growth, retention, and profitability (loss ratio/combined ratio) targets.
Develop and execute territory plans by agency: production goals, mix of business, cross-sell/upsell plays, seasonal campaigns, and performance improvement actions.
Analyze pipeline and book performance; reallocate time and marketing investment to highest ROI opportunities.
Serve as the primary point of contact for agency leadership and PL producers; conduct joint planning and quarterly business reviews (QBRs).
Coach agencies on quoting discipline, appetite alignment, risk selection, and closing techniques.
Identify, vet, and onboard new agency appointments were strategically accretive.
Deliver training on products, underwriting guidelines, digital tools/portal workflows, and automation (e.g., quote-bind-issue, service).
Coordinate marketing co-op, local campaigns, and events; leverage incentives, contests, and recognition programs to motivate production.
Partner with underwriting, product, marketing, claims, and service to resolve escalations and improve the end-to-end experience.
Gather and synthesize field intelligence on competitive pricing, forms, coverage, appetite shifts, and producer sentiment; translate into actionable feedback for product/underwriting.
Track and report territory performance, forecast accuracy, and pipeline health with clear, data-driven insights.
Ensure adherence to appointment agreements, licensing, and regulatory requirements.
Represent the company brand and values with professionalism and integrity in all external engagements.
Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.
Authentically support the PEMCO Brand and are constantly on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
Other duties as assigned.

Benefits

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares.
covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
Vacation accrues at a rate of 10 days for new hires and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
Granted four (4) floating holidays immediately upon hire.
Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
Paid time off for bereavement, jury duty, and employee volunteering in the community.
Flexible Spending Accounts.
Education Assistance Program after one year of service.
Scholarship program for children of PEMCO employees after one year of service.
Employee Assistance Program.
Well-being program.
Discretionary taxable gifts and gift cards.
And other Perks & Benefits, including discounts on computer software and hardware, cell phone plans, and rental cars.
Discretionary bonuses.
Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales).
Employee referral bonuses.
Shift differential pay.