Territory Manager

Honor • San Mateo, CA

9h • Hybrid

About The Position

As a Territory Manager you will own the growth, day-to-day operations, and P&L performance of your territory within Honor’s Owned & Operated business. You will be the operational and cultural leader for your market — accountable for delivering consistent service, developing frontline talent, and driving sustainable revenue and hours growth. This is a hands-on, high-ownership leadership role for a results-driven operator who thrives in fast-paced environments and excels at building, coaching, and motivating teams. Beyond owning your local territory, you will help shape scalable operating playbooks, test market-led initiatives, and share insights with cross-functional partners to influence how Honor and Home Instead deliver care across O&O markets. Your work will make a tangible difference in the lives of older adults and their families—and will help shape the next generation of care delivery across the Home Instead network. The ability to run and scale a market is one of the most valuable capabilities within Honor. Leaders who excel in this role are well-positioned to continue to expand the scope of their role within their territory, broader O&O leadership opportunities, and over time, select opportunities across corporate functions or emerging business initiatives. This role will be a mix of working from home and out in the field in these areas: San Mateo/Santa Clara/Santa Cruz.

Requirements

• 7+ years of operational or field leadership experience, including contributing to P&L management and directly leading frontline or quota-carrying teams.
• Demonstrated success driving territory or multi-site performance, contributing to year-over-year revenue growth through improved client retention, increased referral lead generation, and higher sales conversion.
• Experience operating in a growth-stage or rapidly evolving environment, where you embrace ambiguity, take initiative to test and refine new approaches, implement change, and drive continuous improvement in-market.
• Strong analytical and problem-solving skills, with the ability to interpret dashboards, diagnose performance issues, and translate insights into actionable plans; proficiency with Excel and/or BI tools.
• Structured, effective communication to drive partnership and influence with frontline teams and cross-functional stakeholders.
• Experience leading frontline teams through coaching, accountability, and hands-on support—driving high performance through clarity, consistency, and modeling the work

Nice To Haves

• Experience in people-scaled or service-based operations, where success depends on frontline performance, staffing stability, and consistent service delivery. (Experience developing local community partnerships or referral-driven relationships in healthcare, senior services, or other people-based service environments.
• Experience in high-volume staffing, workforce management, or supply-demand balancing (e.g., home care, healthcare staffing, hospitality, retail, or service operations).

Responsibilities

• Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence.
• Implement initiatives that contribute to organic YoY growth within the territory.
• Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively.
• Implement operational playbooks that drive consistency and efficiency within the territory.
• Execute standardized processes and resource allocation frameworks.
• Support efforts to standardize reporting and data accuracy within the territory.
• Support the implementation of new initiatives and operational models within the territory.
• Contribute to data-driven processes within the territory.
• Support and contribute to the development of teams aligned with Honor’s mission.
• Execute goals and expectations set by management within the territory.
• Support collaboration within the territory.

Benefits

• Honor offers equity and 401K with up to a 4% match.
• We provide medical, dental and vision coverage including zero cost plans for employees.
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
• We offer a generous time off program, mental health benefits, wellness program, and discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed