Territory Manager

NAVEX•Lake Oswego, OR

15d•$80,000•Hybrid

About The Position

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. NAVEX is poised for continued growth! Working for the industry leader in the risk and compliance management space as a Territory Manager, you will serve as the lead contact for assigned accounts to facilitate customer needs, resolve issues and explore potential revenue opportunities. You will acquire deep knowledge of the risk and compliance industry as well as build skills to demonstrate persistence, increase ability to overcome obstacles and achieve assigned goals. Working alongside our seasoned sales executives, you will have the opportunity to develop your solution selling skills and overall sales expertise to further your career growth. At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!

Requirements

3+ years’ experience in SMB account manager, Customer Success with quota responsibility or a similar B2B SaaS commercial role
Meet expected engagement and activity benchmarks for a high-volume SMB book of business
Consistently meet or exceed assigned upsell quota
Experience supporting a sales strategy, including the techniques and tactics based on customer feedback and market environment
Experience in business development activities toward achieving overall customer satisfaction
Proficiency in Salesforce.com, Microsoft Windows and Office
Strong prioritization skills with the ability to manage proactive and reactive tasks effectively and under pressure
Excellent verbal and written communication skills and a commitment to collaborate and create strong partnerships with people across a variety of levels with diverse backgrounds
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Ability to drive results through your job competencies of account management, attention to detail and collaboration while leveraging NAVEX’s core values

Responsibilities

Demonstrate a strong working knowledge of NAVEX’s suite of products and be able to communicate the value of our products with our customer base to meet their immediate and long-term needs
Be the point-of-contact for assigned SMB accounts and maintain 1x per quarter proactive outreach
Actively participate in initiatives that allow NAVEX to maintain healthy customer relationships and drive additional revenue
Manage all upsell and add-on activity for accounts and provide support on complex scoping requests
Engage Account Executive when customer show interest in expanding their product footprint
Direct all upsell opportunities to Sales Management for review and follow-through
Process change requests as needed
Analyze existing services/contracts to identify portfolio expansion opportunities that will increase a customer’s total account value
Maintain an accurate, well-documented upsell pipeline with reliable forecasting in Salesforce
Ensure accurate, timely documentation of customer interactions, opportunities and account data in Salesforce.com
Understand the competition and current industry developments within the compliance space